How to Use Customer Surveys to Boost Your Conversions

Not incorporating customer feedback into your digital strategy? That’s a disaster waiting to happen. Leverage customer surveys to get actionable insight from your audience and boost conversions in a major way. 0:00 Intro 1:02 Step 1 | Define What You Want to Learn 1:44 Step 2 | Choose a Sample Size 2:24 Step 3 | Ask in Real-Time 2:51 Step 4 | Implement Your Findings RESOURCES & LINKS: ____________________________________________ Ubersuggest: https://neilpatel.com/ubersuggest/ AnswerThePublic: https://answerthepublic.com/ SurveyMonkey: https://www.surveymonkey.com/ Hotjar: https://www.hotjar.com/ ____________________________________________ Do you know what your customers actually want? I'm not talking about what you think they want, but have you even asked them what they want? Trust me, you can't afford not to invest in providing your customers with what they actually want. In fact, according to a 2019 Forester study, companies that invest in their customer experience program outperform those that don't by nearly 80%. Customer surveys are an amazing way to take the temperature of what your audience is looking for, what you're providing for them that they like, what your suite of services or products is lacking, what is all relevant, and what could be helping them in their life. Look, at the end of the day, you got a relationship with these new customers, or even your existing customers. If you survey them and you talk to them, you'll not just help them out, but it'll also help you out. Here's how you implement surveys into your strategy to drive more conversions. Step one, define what you want to learn. Do you want to improve your product or your service that you already have? Do you want to figure out why your customers are leaving your website? Maybe you want to figure out what your competition's doing that you're not. Maybe you also want to learn how you can make your existing products and services better. You can just ask them those questions. Through