Biggest Challenge with Intercom - why Nick moved to Voiceflow #ai #chatbot #automation #intercom

Key Takeaways

and I think that was a big challenge with intercom is like all the time I would I would go into it and I would set something up and then I'd realize I didn't connect a piece of conversation right that was like a critical workflow and the worst thing about it was unless everything was connected you couldn't publish it so this is this is a workflow piece that drove me nuts so for example I and and maybe this is me rearticulating the same point in a different way but I would have like the damage piece or the hey I needed oil change piece and the only way that you can ever publish that change is once you connect all of your Pathways because they don't want it broken so I would make these concessions all the time about linking some deadend pathway kind of Half Baked to what I want it to be and then by the time you get to it a day later or a week later it was like why did I do this what was was I trying to accomplish