New Way Now: Cynergy Bank adds a human touch to digital banking, financial services with data & AI

*Featured in this video:* Rana Bhattacharya, Chief Digital and Information Officer at Cynergy Bank *Executive summary:* Cynergy Bank, the “human-digital” bank, aims to deliver truly personalized service to businesses through face-to-face relationships enabled by the latest digital technology. With Google Cloud, Cynergy Bank built a mobile banking app from the ground up, leveraging AlloyDB for PostgreSQL as its operational data store, to help clients manage their online accounts and get in touch with their personal relationship managers — even when on the go. Within three months of launching the new app, Cynergy Bank reduced complaints about its online experience by 72% and received 1,200 fewer calls related to navigating online banking services and products. *Challenge:* Cynergy Bank wanted to give clients fast access to online banking services with a personal touch anywhere they are, while empowering its relationship managers to spend more time on helping customers achieve their business goals. *Solution:* Cynergy Bank built a new mobile banking app from ground up on Google Cloud, choosing AlloyDB for PostgreSQL — Google’s 100% PostgreSQL-compatible database — to power its operational data store. The new app makes it easy for clients to manage and access their accounts or book face-to-face meetings and video chats with their relationship managers when they need human support to deal with more complex issues. With AlloyDB’s superior performance, availability, and scale, combined with the best of the PostgreSQL ecosystem, Cynergy Bank was able to deliver a fast, reliable app with bank-grade security. AlloyDB’s suite of built-in AI features, including generative AI assistance powered by Google’s multimodal Gemini models, helps developers monitor and troubleshoot PostgreSQL resources in natural language, improving active queries, system performance, and index usage. *Results:* Within the first three months of launching the new app, Cynergy Bank reduced complaints