Why Dymocks puts Customers first with AI | Retail Insights with AWS | Amazon Web Services

Full Episode: https://www.youtube.com/watch?v=hPHFcTH8mD8&list=PLhr1KZpdzukevIWxQPbYmL9XWyBgj9xbz Step into the heart of Sydney, where the familiar scent of fresh pages welcomes you into a Dymocks bookstore. For more than 140 years, Dymocks has been a beloved destination for readers, a place where stories are discovered and communities are formed. But as the world of bookselling changes, Dymocks is writing a new chapter—one where tradition and technology walk hand in hand. In this episode of "Retail Insights with AWS," hosts Isha Dalal and Claudia Howlett invite you behind the scenes with Will Sanderson (Group CIO, Dymocks) and Chafic Abdallah (Head of Architecture and Transformation), the leaders guiding Dymocks through its transformation. The story begins with a question: how does a classic bookstore stay relevant in a digital-first era? The answer unfolds in the seamless blend of the physical and digital. Dymocks’ click-and-collect and in-store ordering services now connect readers to their next great read, whether they’re browsing online or wandering the aisles. The modernization of Dymocks’ product information management systems has made it possible to showcase their vast collection more efficiently and accurately, both online and in-store. Modern inventory systems ensure that every book lover can find what they’re searching for, while the franchise model preserves the unique character of each store and strengthens connections to local communities. Through technology, Dymocks has reimagined the bookstore without losing its soul. Community events, author talks, and reading groups continue to thrive both in-store and online, proving that innovation can enhance—not replace—the joy of discovery and human connection. Join us as we explore Dymocks’ journey, and see how this iconic bookseller is keeping the wonder of bookstores alive while embracing the future of retail. Learn more about AWS Retail solutions: http://go.aws/46j94IzVisit Dymocks: https://www.dymo