ServiceNow System Administrator from Zero to Hero

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. The journey begins with an introduction to the ServiceNow platform, starting with the basics of what ServiceNow is and why it's a crucial tool for IT service management. You'll explore its user interface and learn how to configure key elements like the banner, tables, forms, and more. This section serves as the foundation, ensuring you're com…