Salesforce CRM Administration Handbook

This course focuses on building strong Salesforce CRM administration skills, covering platform architecture, core features, and real-world configuration strategies. It equips learners with the knowledge needed to manage, customize, and optimize Salesforce environments used by modern businesses. Through hands-on guidance and structured lessons, the course helps you improve your practical skills in system setup, automation, reporting, and user management. You will learn how to configure Salesforce to match business needs and prepare for real-world administrative challenges. What sets this course apart is its balance of conceptual clarity and practical implementation. It combines platform fundamentals with applied use cases, making it easier to translate knowledge into workplace-ready skills. This course is ideal for aspiring Salesforce administrators, CRM professionals, and IT practitioners with basic platform familiarity. Prior experience with CRM systems or general IT concepts will be helpful but is not mandatory. Based on the book, Salesforce CRM Administration Handbook, by Krzysztof Nowacki and Mateusz Twarożek.