Watch Me Build Chatbots That Make Money!

Key Takeaways

over the past year I've built and sold hundreds of thousands of dollars worth of AI chat Bots to clients all over the world most of which were built on no code platforms so in this course I'm going to be teaching you absolutely everything that I know about building AI chat bots so that you can have the same sort of success as a freelancer as a business owner by utilizing this amazing new technology over the past year I've been on hundreds of Consulting calls and had hundreds of conversations with people within my Discord community and I keep hearing the same question where can I learn what you know unfortunately I've never really had a good answer for them there's no course there's no degree there's no one YouTube channel that has a beginner to expert resource for AI chatbot building until now and so I'm creating this video as a public service really to provide a complete resource for people wanting to learn this new and valuable skill to create a new source of income to help grow their business us or just to come up to speed on the current state of this new and exciting technology I've spent weeks preparing this content for you all and what you're about to learn is the result of a year of trial and error in my own chatbot development Journey this video is the resource that I wish I had when I started my journey over a year ago as I'm sure you can already tell by the length of this video we have a lot of information to get through today so I'm going to have timestamps as always so feel free to skip around but these are the things we're going to be covering in today's video firstly we're going to be quickly diving into what the AI chatbot opportunity really means for people like you and I this includes a brief discussion of the macro factors that are at play what sort of Trends we're writing here the main drivers for this if you're completely new to my channel and aren't aware of the huge opportunity to sell chatbots to businesses I'd definitely recommend you start from the beginning and listen to that because there's quite a lot of background you need to know before you can start to really see the opportunity that's in front of us then I'm going to be giving you a deep dive on the different kinds of chatbots that are available to build within the market and the sort of pros and cons of each then we're going to be jumping into an analysis of the best softwares available this is going from prototyping to full chatbot Builders to tools I'm going to be covering everything so that you guys are aware of what exists on the market and you guys can go straight to the best ones rather than spending all the time I've done working with the bad ones then we're going to be getting our hands dirty by breaking down the key concepts of chatbot building and sort of AI in general so that you're able to understand and have a foundation of knowledge that you can build your knowledge on chat box on top of and then finally we're going to be taking all of the information and things that we've just learned and put them into practice by building nine different chat Bots live step by step for you guys to follow along at home the chat Bots we're going to be building range from extremely basic all the way up to extremely Advanced so you're going to get to go step by step and improve your chatbot building skills all the way through and we're going to be teaching it on one of the most powerful bot boarding platforms so you're building a skill set already that is going to be valuable for years to come and then finally I've thrown in a little bit of a bonus which I think is necessary at the end of this video on how you can actually take the chatbot building skills and building the chat Bots and start selling it to businesses so all of that is going to be covered at the end of the video once you have the skills required to do so now before we get started there are a few things that you're going to need firstly you have to go and get a notebook you can't watch this video without a notebook and a pin there's just no way that you can watch all of this and not take a couple notes down so go get a notebook or go get a pin go get a coffee I've got mine you're also going to need an open mind to these new Concepts that are coming in and also there's a lot of sort of mental resistance I get from people sometimes talking about chat Bots and thinking there's no way that you could sell them for that much you're also going to need an open mind to the new things I'm about to teach you but also to to keep an open mindset really that anything that you want to learn you can learn it there's no sort of I'm a developer I'm not a developer or I'm a this Runner that have an open mind and be ready and confident in your ability to learn anything you want if you put your mind to it and I assure you that if you're watching this you definitely can do what I'm going to show you in this video and finally what I need you to do right now is pause this video close all of your tabs come back to this video and save it to your watch it down below leave a like And subscribe while you're down there if you want to support me because you need absolute focus on this video for the next two hours two and a half hours however long this ends up being I'm prepared to sit here for five or six hours to film this for you guys so I'm sure you can sit there for two hours to listen to this whole thing and take notes so if you've got your notebook you've got your pen you've got your coffee open mind and you're also fully focused on this video and this tab only then we're ready to get started now before you spend two hours listening to some guy on the internet I'm sure you're going to want to know a little bit of background about me so you know you're not wasting your time and why you should even listen to me at all so a little bit about me my name is Liam otley and I'm an online entrepreneur from New Zealand but now based in Dubai and currently in Europe for the summer I'm the creator of the AI automation agency or Triple A as it is known and I'm also running the largest community of AAA owners in the world we have about 23 000 members in there which I'm teaching to regularly I've been doing online business for nearly five years now and as you can see I've had nearly as many hairstyles as I've had years in the game and through my online businesses I've been fortunate enough to build the life of my dream is where I live where I want I work with the people I love working with and I get to work on things I really love working on my main focus right now is on building and scaling my AI Automation and AI development company called Morningside AI as you can see on screen here we have three parts of the company Morningside AI Morningside Automation and our Morningside studio and collectively they're doing about a hundred and twenty thousand dollars per month now so that's up a little bit from last month if you've seen my previous videos we do a number of different things including building custom AI applications for clients but also complete business automations with AI and AI integration I want to point out that a significant chunk of our monthly revenue is coming from our automation side which is using the exact same skills that I'm going to be teaching you in this video to build chat Bots using low code and no code platforms so all of that stuff that you're going to learn is applicable to the exact same kind of stuff that we're using to generate tens of thousands of dollars per month in Revenue so that's a little bit about me about my background my company what I do and why you might want to listen to a two or three hour video from it I'll leave that up to you to decide one last thing before we get into the video I wanted to let you all know that the waiting list for my AI automation agency accelerator is now open in my last video I asked you all as my community if you'd be interested in me putting together as some kind of exclusive community that would be led by coaches that are hand-picked by me that are industry experts in their given fields in order to sort of hold your hand and walk you through step by step on your AI automation agency Journey if you've been following me for a while you know that my method has always been to give everything away for free and then I can sell on the implementation via Morningside AI my development company however I've been feeling that perhaps this is actually hindering the potential of some of you more than it's actually helping you and it seems like many of you agreed based on the results that we got from the poll that I put out ninety percent of you said that you would be interested if I bought something like this together so I'm going to be releasing just 150 spots to my exclusive accelerated community over the coming week the only way to get access to this will be through getting on the waiting list there's going to be a link for you to sign up to it so you can head down below and sign up to the waiting list now if you want to jump on that as soon as possible section number one the AI chatbot opportunity explained in this section we're going to be doing some important groundwork in understanding and and really realizing why this trend is so big why it's such a big opportunity to get into and why you'd even consider building the skill of building AI chatbot this section is absolutely crucial background for you before you go into the later stages of this video we're essentially establishing the why for you why are you bothering to learn AI chapter development why would you even want to learn how to make these things all of that is going to be absolutely crystal clear by the end of this section well first of all if you're watching this video you probably don't need me to tell you that we are in an absolutely booming Market the AI space in general but specifically chat Bots as well so we're kind of in a super hot area of a super hot Niche already as you can see on screen the the growth rates of these markets is absolutely exploding this alone is kind of a good enough reason to be paying attention or at least trying to build skills within the area learning an essential skill within a booming market like chatbot building within AI is really a no-brainer in a lot of cases if you're looking to get into it you're looking to participate and you're looking to make money now when it comes to applications for chat Bots how they can be applied to provide real world value it's always going to come back to how businesses can use them to improve themselves with the business to treat their customers better and this is really where the main value of this new technology is going to be evident and for you as someone who's looking to learn this skill as a freelancer to start selling your services or as a business owner to start helping to grow your own business it's important to know what the benefits and the opportunities are for businesses themselves firstly chatbots open up a new Communication channel between customers and businesses which can be hugely beneficial you can sell things to them you can get insights from them as we see later here secondly there's a 24 7 availability on these chat bots so you're getting increased customer satisfaction and better service to people globally so you're not just working within maybe the eastern Time or things like this AI chatbots by Nature have sort of cost savings built into them right there they're intended to automate tasks and replace people by being artificial intelligences so they're able to make decisions they're able to handle queries without needing to pay them essentially and businesses can actually increase their revenue by using tools like AI chat Bots because it's more of a personalized shopping experience customers can or clients can get access to a personalized service or personalized upsells personalized recommendations that are just not possible with traditional chatbots or with other marketing methods really and finally in my personal favorite this kind of goes back to our first point of a new customer engagement Channel but the data that you get from the chatbots and the customer queries and information that's coming through them the transcript information offers a completely new data source to extract insights from an assistant decision making you are going to be getting so much data from these customers and you're able to analyze that data and make decisions offered on products on sort of strategic moves and things like this this is the really really exciting bit for me personally now with that background on what chatbots are why businesses would even be interested in implementing them it's important to take a bit of a closer look and really ask why is this happening what is the underlying Trend that's occurring that's making chatbots become more and more popular that's really carrying this entire thing forward the answer to this question is really the real Revolution that has been started by Ai and I think there's going to be a number of different ones but this is the first one we're experiencing right now and this is the one that we can really focus on and build skills around and make money on now and thanks to Ai and its ability to understand text and voice we are moving away from these point-and-click websites towards a world where everything we want to do on computers or with our phone Etc or on websites can be done via either typing it in and telling it what we want or by speaking to it this can be a little bit hard to grasp sometimes so I want to break it down one example of this could be that you wanted to I don't know post on Facebook about you going on holiday right now you'd have to go onto Facebook you'd have to make click click click you'd have to type in all the information you'd have to hit enter and you're going to send that and make the post similarly if you wanted to look for a house on the residential website so you could go on and make click click click I want to filter by area by number of bedrooms all of this manual input that you're having to do in order to get your results now in the future that we're moving to towards both of those things can be completely changed the way we do them really so for Facebook you could either type to your Facebook assistant and say make a post on Facebook about how I'm going holiday soon bank and it can do it all in the background for you or ideally you can do it when Apple gets their things together so sorry through a voice assistant you can just press and hold it and it says hey write me a post on Facebook for me going on holiday in the next week or can you look for houses on this site that are five bedrooms in this area and it can do it all for you but that's a little bit far off where we're going with the voice I think that will come soon but in the meantime the chat is the sort of method of input that we're going to right now thanks to the huge success of things like chat gbt people are more familiar than ever with telling a computer or instructing an AI what to do through text now the only question to ask here really is why is this happening why would consumers start to expect or even demand natural language input with their businesses they interact with rather than point-and-click websites which have proven to work and we've been using them for decades the answer to this of course is that the human brain by nature is a lazy organ our brains have developed to do the bare minimum in order to survive to conserve energy mental energy physical energy at all costs in order to be as survivable as possible right so in our modern context let's take some kind of weird shapes but in this case it is the fact of having to think about what you need to do on a website having to go in and physically click and do all these things that takes more energy than just knowing what you want and if you cut away to communicate to a computer or communicate to a website purely what you need done and you didn't have to do it yourself that would be a huge improvement over point and click to this new sort of natural language input this Revolution and how we interact with computers represents an Outsourcing of the problem solving and of the actual doing from our brains and from our bodies to the computer when we communicate our needs to our computer and tell it what to do through chat or through natural language all we have to do is think about what we want to do and communicate that and they do the rest you know longer do you have to do the problem solving of going I need to find a house of this type okay now how do I do that I need to click here and here you just tell it what you want and it does the rest that is a huge benefit and a huge improvement over having to do things manually purely because of the time and energy required but also the mental strain required to to think about how you want to execute the things you want done and it is absolutely crucial to understand this the underlying reason why this change is going to happen because now that we can work down to that and find some a valid basis it's not just AI technology hype it's real psychology it's proven to have been done over and over again our brains want an easier solution and the reason I wanted to include this in the video is because at least for me personally as someone who likes to think he's logical and evidence-based decisions understanding that there is a factual underpinning to this entire Trend especially in these kind of markets these AI hyper Cycles crypto whatever it is where it's so much hype digging down to this underlying sort of psychological principle and finding real evidence that this thing is going to to be real and it has some sort of backing is at least important for me and I thought it would be valuable for you people who are looking to become chatbot developers to get into this particular space to have this kind of thing to go back to and say yes I know that I'm I'm seeing through the hype there is something real to this and with that you can have the convection to really dive straight into something with a bit of evidence behind you and with some real conviction I thought I'd throw this in here as a pretty accurate example of the kind of future we're moving towards just to illustrate this but Iron Man's Jarvis is a great example of the future that we sort of have laying ahead of us if this technology moves in the right way so with all of that theory out of the way and we've identified that there's a big thing happening and that businesses have a lot to gain by implementing chat Bots be it through personalization leading to increased Revenue be it through reducing staff costs by automating certain tasks Etc and their customers are very soon going to be demanding these kind of options for interacting with businesses how can we latch onto the back of this trend and build businesses build skills make money and and build a life we love living off the back of this thing and so the real opportunity for us is that business owners are going to need it but they're going to have absolutely no clue how to do it there are a number of different roadblocks in the way between business owners and being able to implement this themselves some of them are on screen here so chatbots themselves can be complex you build and maintain or at least initially appear to be complex to build and maintain what I'm going to be teaching you later on in this video is going to make things crystal clear for you and making complex chat Bots is going to feel like a walk in the park secondly poorly made or bad chat Bots can actually do more harm to a business than good so there's a requirement in building these chat Bots that prevents amateurs from getting in there and thriving around their businesses so there's a level of skill required to create a chatbot that's actually going to benefit the business so again these are sort of factors that are blocking the way for a business owner to be able to do it themselves thirdly depending on your industry business owners can have all sorts of issues with data privacy and concerns so being able to be the expert and helping them understand this issue and how it applies to their chatbots and their business can be another way for you to to profit off this knowledge Gap and finally the actual integration of these chat Bots with their existing system so not just building and maintaining the chatbot itself but how it fits into all of the systems of the business can also be complex and and that's something that I'm covering a little bit in this video but also later in another video that I'm doing so you're going to have all the information you need to cover all of these points off but these are the questions that business owners have and that's what's stopping them from being able to do it yourself you are going to be the ones that bridge that for them and you have the specialized knowledge to get this thing done for them and allow them to adopt this new technology into their business so that they can make the most of the gains that they provide and I find in these kind of situations it's helpful to look back at history to see where we might be going and we have three examples of this kind of thing happening over and over again firstly websites same kind of thing new technology complex business owners don't understand it you could help them to solve it and give them specific knowledge to get them to where they want to go which is their website being able to take advantage of this new technology same thing happens with mobile apps business owners have no clue how to make a mobile app but you can help them bridge that Gap but there's benefits for them to receive on the end of it same thing with social media marketing and social media itself businesses knew that there were benefits to be had from it people came in and built a specific skill set or a specific bit of knowledge and then they were able to help businesses and get money in return for that in order to take advantage of the technology you are the knowledge Bridge bridging this gap between business owners and the kind of gains and growth they want to get out of these new technologies same thing applies for AI and chatbots and I know what you're thinking I'm not a developer I wouldn't know the first thing about helping them build a website or a mobile app or things like this I couldn't have participated in those the best thing about this current Revolution and this new technology that we have is that it's perfectly timed with the sort of massive uptick in no code platforms and no code Builders so on screen we have a bunch of no code options chat base bot Pro stack make voice flows API all of these things these are sort of the key elements of building chat Bots at least from my experience these are no code platforms that you can use to build chat Bots and this is sort of the perfect crossing over of this new technology of AI and Bot Builders with this no code Revolution so we have an opportunity as regular people without development backgrounds to take advantage of this and help to be these facilitators Bridging the Gap for business owners there is no excuse why anyone watching this couldn't learn them and couldn't start to be that person to connect businesses with the sort of Promised Land of having these chatbots built into their business they do all these things for them so with all of that what are your options well from my experience working with students and working with my community members and in my own Journey as well you really only have two routes firstly you can become a bot developer or a conversation designer in order to do this all you need to do is put aside a couple weeks or a month to really Master This Modern chatbot building and and what's called conversation design nowadays and then start to sell your services as a freelancer or even better yet get hired by a company who needs these skills as you can see on screen already this is on indeed.com one of the largest job marketplaces in the world and we're starting to see conversational AI designer AI AI chatbot developer Ai and Bot developer these things are starting to pop up with serious money behind them and we're really just starting to see the the beginning of this trend I believe so if you work on it now and you get these skills brushed up you can be working as a freelancer doing upward jobs or even just running your own freelancing business a good example of having a no code skill set becoming valuable is the example of webflow I'd say no code website builder but people become webflow experts according to Glassdoor as of February 2023 the national average salary for a webflow developer was 85 000 per year so this shows you that these no code skill sets can eventually become valuable and you can start to make a lot of money as a freelancer or as an employee and this was no code for websites now imagine this but combined with the hottest Market in the world right now and something that is really driving a ton of new and exciting value for businesses I'd be very surprised to see these kind of prices if not more as the sort of basic rate for these developers and these bot developers moving forward now option number two is to create your own business that sells AI chatbots and other sort of AR related services to other businesses and this is what I've called the AI automation agency or AAA as I mentioned in the intro as an AI automation agency you can create powerful AI chat Bots and sell them to other businesses but you can also stack additional value on top of your chat Bots by adding additional automations that integrate these chat Bots into the businesses so it's no longer just a little isolated chat but that does one function it is a a key part of a business imagine a lead generation chat bot that is now bringing you business in and you're sending that information off to other parts of the business you're analyzing it you're doing follow-ups and things like this so the goal is to package up a bunch of different automation so maybe it's a chatbot with a couple different automation deliverables on the back of it and then you're going to package it up and sell it to a niche you can create a package for a specific industry maybe a chat bot with a couple things built off the back of it you can say that I have an AI automation package for real estate agents and then you focus on that Niche and you're able to sell this package to as many real estate agents as possible so this is more of the business side of things I think for Lancing is both great a great way to get your feet wet and to build up a bit of experience and then once you've seen enough of the different industries that are working and the really exciting ones you want to work with then you can start your own AI automation agency focus on that Niche and create like a really awesome package that provides real value for the business and then start to sort of mass distribute that package to people within that Niche the AI automation agency model is something I created in order to provide the best on-ramp for entrepreneurs into AI because I always sort of struggle to find a way that I could recommend to a friend and say hey this is how you can start an AI this is how you can start to make money the state can start to make a business so I've built it sort of around initially at least around no Code and low code tools so that it's much more accessible and this is the kind of stuff I'm going to be teaching you later in the video the exact chatbots that we're going to be building are the ones that I sell in my AI automation agency over at Morningside and you're going to be able to take them and start to sell them to clients Etc so I'm giving you all the information you need to to start doing the same things that I am and on screen you can see the kind of transition that I really want the AI automation agency model too so tight which is transitioning from an AI spectator and someone who's just looking at watching videos and trying to keep up with the news to someone who's an actual active participant and you're running a business you're speaking to clients you're actively doing things and this is how I've learned so much in the past sort of year year and a half is by actually doing it every day and spectating you're only going to get so far so that's why I've created the model to be as beginner friendly as possible at least initially to use these low Code and low code tools so that you can become an active participant and really accelerate your learning and see above the crowd which is really in a position that I am as well and it's really great because you see the opportunities a mile away and you can make much more calculated decisions and you're ready for those opportunities when they come and as I said earlier selling these low code and no code chat Bots to my clients makes up a significant portion of the 120 000 in Revenue we're doing monthly at the moment I don't want to jump the gun and spend too much time on this now so I'm going to be giving you a lot more information on this model and on how you can get into it at the end of the video where I cover how you can sell chat lots to businesses but if you absolutely we cannot wait and you really want to know more about this right now I do have a two hour long beginner's guide on how you can start an AI automation agency step by step with what nearly 200 000 views on that and the reception has been fantastic so if you want to jump over it's going to be up here but be sure to come back and watch this because this is sort of the foundation on how you can actually deliver the services and this is part of the reason they're making this is because so many people in my community were like man I just need a really good tutorial on how to build chat bots in the first place and finally we're in section number two we're going to be covering the different types of chat Bots now this is important to understand because sorting out all of the different types is probably thousands of different ways you can build them at this point being able to sort them out and at least cluster them into sort of rough groups is important for you moving forward to know what to apply to what situation and what client might need what and what particular type of chatbot is good for which situation now the different types of chatbots that I'm going to cover within this video which covers basically as much as you need to know we have old school chat Bots we have pure AI chat Bots and then we have what I call Modern chatbots now the first type is old school chat what these things have been around forever they're largely based on decision trees as you can see on the side here sort of like if then if this happens into this if the user says this or if the user presses this button Etc these typically require strict matches and you may have even encountered these on some websites over the past couple of years where you would ask something and it would just have no clue what you're talking about and it's like how does this thing not understand it's because it's probably based on strict matching mean you have to say a specific set of words in order to get a specific outcome so in a lot of cases these are going to prefer to have binary choices giving you would you like to do this or that rather than saying what would you like help with and letting you answer in free form and sort of open-ended conversation and I call them old school because they have literally been around for forever really all the way back to 1966 was the first chatbot called Eliza it's like a psychotherapist a project someone did at University well this thing had was hundreds or probably even thousands of responses and then when the user sent a question and it had to sort of match up the question with one of the existing responses as best it could so we're here to put thousands and thousands of different responses in this thing and it was all F basically if he didn't put it into the chatbot originally it's not going to be able to to create it so having to match up inputs and outputs is a sort of black and white day and night contrast to what I call Pure AI chat Bots and these are basically chat GPT how you're familiar with using chat CPT is the most basic example of a pure AI chatbot you can imagine if your AI chatbots are completely freeform conversation you could chat to it all day you can ask it any question anything you want in the world and it's going to come back intelligently from that these things run on your endless loop as I said they're just going to go on and on and on as a complete opposite of old school where you have to have it sort of baked into it and match the inputs and outputs up with these pure AI chat Bots they've kind of done all the baking for you these large language models have so much data it's had hundreds of millions of different sentences and phrases already baked into that so that you don't have to do it yourself when you ask it a question it's able to just intelligently guess the next token until you've got an answer so you guys are probably very very familiar with chbt I don't think there's much explanation needed for this but in the case of when we're using it in our own applications and chatbots we build or on other apps we're going to be running on a large language model API so in this case a lot of the chatbot Builders are using the chat GPT API or the gpt4 API essentially this allows us to use the functionality of chat GPT or gpt4 within our own application so it's basically like calling them up and saying hey I'm going to send you my message can you send it back can you do that programmatically rather than within the chat GPT interface itself now for our purposes I categorize pure AI chat Bots into two distinct types we have firstly prompted assistance and then we also have custom knowledge chatbots now prompted assistants are very basic they're very easy to do you guys have probably even done them within chat GPT yourself essentially all you're doing is combining a large language model and a prompt so here you can see I've got instructions.txt whenever you see this just know that I'm talking about prompt so it's instructions to the model and what I want it to do in this case we're combining a large language model with a prompt telling it what to do how to behave you're setting it into a mode or a character and it's going to use only the knowledge that's already been baked into the large language model so the easiest way for you to understand what these things are is think back to when you're using chat GPT yourself I'm sure there's been many times where you've given it instructions you are a desk listeners I want you to do this this and this only respond with this this and this in the same way that you are prompting chat gbt to get to do a specific thing personally a prompted assistant is just sort of the the external version of that we are doing the exact same thing but with an API to do it instead so we provide instructions within our chatbot application saying one example maybe you are a python tutor you are going to teach me how to Learn Python you are going to give me instructions to do this unless you're going to give me tests those are instructions that I can give to my chat GPT API and I prompt it into this role and then I can have this interaction with a chat bot that's been prompted into this role now the key thing to know here is that it's using the baked in knowledge of that so you can use any of the knowledge that chat gbt knows and use it off that and have fairly useful and interesting prompted assistant but it's limited and that the information is only going to be kept at the information that was trained in the model in the first place and the last Point here is that they can be helpful but they're never really going to be hugely valuable because it's all so freely accessible anything that you do with a prompted assistant can be replicated basically instantly by someone giving it the same instructions so there's no real source that you're adding on top of it you're just giving it a bit of instruction so it can be helpful but in terms of selling it and creating a valuable chat bot for a business especially it's not going to be hugely valuable next we have custom knowledge chat Bots which I'm sure you're familiar with this is the same as a prompted assistant but you have the added element of a knowledge base so it's a large language model API we're going to cover apis soon so don't worry about that we have a prompt as well for some instructions on what this AI is supposed to do and then we have it connected to a knowledge base of maybe a business's business data so we might have your spreadsheet put in there or you might have some instructions you might have a customer service document you're creating a custom knowledge chat bot that has access to some interesting data can be very very valuable and there's thousands of use cases really for it not just for the businesses within your personal life there's so many different things you can do with the customized chatbot knowing how these work and how to build them is such a valuable skill so I'm going to be covering it a time we're going to be doing five or six different examples of customized chat Bots later in the video so stick around for that because they are very very easy to make when you know how to do them the way I do them but there are so many different applications and once you have that knowledge you can really provide value to a business in so many different ways now the final Point I've got here is that they are not as simple as you think I see so many wrong things being said about the myths and misconceptions that I'm going to clear up in this video give you the full under the hood look and understanding of the key Concepts and how these things actually work and that's going to put you head and shoulders above everyone else in this market if you actually know how these things work because when things go wrong you're going to be able to debug them and figure it out so all of that later in the video I I really can't wait to say about that that's my my favorite stuff really some examples of custom knowledge chat Bots are basically customer support chat Bots you have basic AI Persona chatbots that I talk a lot about on this channel I get basic lead generation chat Bots and basic staff training chatbots now I say basic because modern chatbots which I'm covering next are sort of the advanced versions which have a lot more features we're going to be building a bunch of basic chat Bots later in the video but then also building some Advanced ones so I thought I'd make it clear the difference between the basic and the advanced ones and the sort of category that they fit into now the final kind of chatbot and the one we're really going to be focusing on learning how to build later in the video is of course modern chat Bots this is a term or a definition that I've given to a specific type of chat Bots that use a lot of the modern stuff that we are seeing in the space right now and it typically combines what we've gone over as the old school chat Bots with elements of AIS with the same kind of structure and the way you can lay out a old school style chat but also by adding in a ton of AI features and using AI technology to enhance it it becomes this really flexible and and Powerful type of chat bot and as I just said these chat Bots are able to do specific functions or have different features built into them this can perform external actions like pushing and pulling data to a database or calling an API and retrieving some information or sending some away so you can do a lot more functionality and they get out of this little box that these uh pure AI chat Bots are typically stuck in and because of the points I've just mentioned these chat Bots can be extremely valuable to a business and I've got some examples here on screen of advanced chatbots that you can build you may notice that these are exactly the same as the custom knowledge base chat Bots that we've just gone over the point is that those were basic these are advanced in that you can add a ton more features into it to do a lot more to connect to parts of the business so anything that you can do with a custom mold chat bot you can basically upgrade and make a ton more valuable and Powerful by using the modern chatbot creation methods now that you've got a clear idea of the different kinds of chat Bots that you can work with and you can create that's important to now jump into the kind of softwares that are going to allow you to build these things as easily as possible and and sort of give you as much depth as you need to build the features you want so I've worked with a lot of softwares I do this on the daily I am building chatbots I'm helping my team build chat plus I'm working with students building chatbots so I've really tested out everything and so for my trial and era I've compiled this list of softwares that you can at least start with feel free to explore your own but the ones I'm going to be covering in this I've used myself and I actually enjoy using it and I was happy enough to share them with you guys in this video as starting points at least so when it comes to chatbot building I've divided these softwares into three distinct Parts firstly we have prototyping secondly we have what I'm calling complete Builders so these are bot building platforms and then thirdly we have tools which are extra bits and Bobs that can help enhance the functionality of your existing chatbot to start off with we have prototyping softwares now there's a ton of different ones you can use for this these three on screen are the ones I typically like to play around with I think there's little differences between each of them that allow you to use it for different use cases and I feel like at least from my experience having these three in your pocket at least being familiar with them is very handy for working with clients spitting up prototypes Etc so we have chat based Dante Ai and Cody AI we're going to be covering these later in the video I'll show you how to whip up a quick prototype chat bot and why you might want to do that as well well typing I mean a kind of chatbot that allows you to quickly spin something up it's good for quick demos as I say here on screen you can shoot a little loom video if you're using it to send to clients potential clients and get them warmed up in the idea of a chat bot you can very very easily take some custom data put it into these platforms and spin up a prototype this can be very very good for proof of Concepts similar to demos but proving that say you're working with a client this particular set of data I can actually make work within one of these prototyping platforms so you can quickly grab it spin it up and prove to your client proof to yourself and the client as well that this kind of outcome is possible even using these basic prototyping platforms so if you can do it with one of these it's very very likely that you can do it and better when you take it over to a complete bot Builder and the reason these are prototyping softwares are not fully fledged at chatbot Builders is that there's typically limited customization on them you can change the styling you can play around with the prompting and things like this but there's a sort of hard and upper limit on how much customization you can do and that really restricts a lot of the chat Bots you can build here too through that pure AI kind of type right so you can't get it to these modern chat Bots with a ton of cool functionality ability to call different things so very much contained within a box but still very very useful in in many use cases as well and the key Point here and why I've even mentioned them at all is that these can be very very valuable to quickly spun up a demo show it to a client get some interest at least prove it to them that it can work as you'll find I've found and my students find as well there's so much skepticism about this technology sometimes you need to have a very very low and very low risk offer for a client in order to get them to see the value in it so rather than expecting them to pay you five six seven whatever thousand dollars for a complete modern chatbot build that's plugged into all of their business you can spin them up a prototype for one of these things give it away for free or a very low amount of money and then once I see the value you can upsell them on the full package that's going to do a ton more and provide a ton more value so each of these softwares are very similar in how they work for chat based you can upload a website URL and take a selected number of pages off a website URL and create sharp one out of that you can also upload documents and it's going to create a custom modes chat bot that you can talk to and deploy Etc very similar with Dante AI only it also has a YouTube video data loader so you can put a whole bunch of my YouTube videos in and start to have a customer check what you can chat to there and similarly Kodi AI I put this one in here because it has a cool feature where you can select folders and as you see here we have a website and documents as data to load but then you can also build in folders and then select what folder your custom launch chatbot is going to use so it might sound a little bit complicated but I'll show it later in the video of how we can use this and there's some specific use cases that this can be very very useful for at least when prototyping then we have what I call complete bot Builders we have bot press and voice flow if you've watched my channel much before you know I've used bot press extensively at least I've been using it but recently as well as over these two options here they have fairly similar features as you can see here they've got a very similar sort of canvas layout where you can plot out the nodes you can connect them up and you can run all your custom functionality and this is really key because it allows you to build anything you want so anything you can imagine you can basically find find a way to build it on these platforms giving you huge amount of flexibility and sort of creative freedom and control so they can build anything from Ultra basic chat Bots all the way to some of the most complex ones you could possibly find in the market right now one of the key differences as I mentioned before between this and the prototyping ones is that you have ability to perform actions and really make your chatbot not just sitting in a little bubble but allowed to do things outside like connect to the business database or to call apis and things like this so you can read and write the databases you can make API calls and then another hugely important part is the easy deployment to Major channels so these winning platforms allow you to send the chatbot onto a web chat so put it in a little bubble down the corner you can also deploy it to Whatsapp you can also deploy it to SMS and things like this so plenty of easy deployment and deployment can actually be very difficult if you were doing this manually but using these bot Builders and these tools and these platforms allow you to quickly sort of couple different clicks and then you're able to get it sent out onto a cool new way for customers and people to interact with your Bots then finally we have the Third category which I'm calling tools and this includes things like automation platforms such as zapier and make but also things like stack AI which I've used heavily on the channel before to build really custom functionality so if I build some cool custom AI functionality that I can't necessarily get done within with a voice flow or the bot press I can create it in something like stack AI I do a really really cool AI application and then I can connect that application and the functionality that I've created to my bot and it can just when I get to a particular part in the bot build or they're in the conversation they hit a trigger and they can call that app I can pass some data to stack AI manipulate it do whatever I want with it then pull all this really valuable response back and really expand outside the functionality provided by bot press and voice flow on the automation slab with zapier and make we're going to be covering later in the video as well basically these are very very powerful platforms that's going to allow you to integrate the chat bot with the rest of the business and basically do a whole bunch of cool functions again extending the functionality of the chatbot Beyond just this little bubble that it works in but being able to pull data from it and do things with it and Trigger events within the business like capture leads and do all sorts of stuff trigger email and SMS flows all that really really fun stuff which I love doing I'm going to be covering later in the video as well so we have a lot to get to when it comes to key Concepts today we're going to be talking about knowledge bases first and foremost which is hugely important to understand and the real complexities and what's going on behind the scenes with them then we have a brief touch on fine tuning then we get into prompting which is a hugely important aspect of chatbot building and tent classification chat history and deployment we're going to go through each of these right now and be sure to have your notebook ready because there's a lot of information to take in without further Ado let's get stuck into knowledge bases just to be clear when I say knowledge base I'm referring to the element of the custom knowledge chatbot that we were mentioning earlier in the video it is a key element in creating a custom mod chat