Conversational AI Voice Agents that can issue refunds

Key Takeaways

the biggest time drain for customer support teams is account management you can imagine things like requesting refunds or managing subscriptions or upgrades all of these things take a lot of manual work so I was really excited when stripe released their agent to kit and I really wanted to see what it would look like if we connected a conversational AI agent by 11 labs to the tokit uh to essentially do these things automatically um so I know it sounds really scary but I'm pretty impressed with how well it actually did so let's give it a shot hey Louie how can I be of assistance hey I'd like to subscribe to the 11 Labs Pro Plan please great choice Louie would you like to see a demo of the platform first to get a feel for what it can do sure I'd love to I've just run a demo for you hopefully that puts you in the mood to subscribe to the 11 Labs Pro tier the pro plan offers 500,000 credits which is perfect for exploring all the platform's features that was pretty terrifying but yeah I'd love to subscribe to the 11 Labs Pro Plan please I've sent you a checkout session link you can use it to complete your subscription to the 11 Labs Pro Plan if you have any questions or need further assistance feel free to let me know cool I'm just going through the process now one second take your time Louie let me know if you need any help along the way so I should be subscribed can you see that on your end yes I can confirm that you are now successfully subscribed to the 11 Labs Pro Plan welcome aboard if you have any other questions or need further assistance feel free to reach out great um I was actually told by one of my friends that there was a one month off coupon and I forgot to apply it at checkout is there anything you can do I can help with that could you please let me know why you need the refund I really want that one month off please all right I can make a onetime exception for you I've checked and you've only used 200 credits so far so we can proceed with the refund please note that this is a one-off request and cannot be done again let me process that for you one moment please I've processed the refund for you and it's on its way you should see the amount reflected back in your account soon I've also sent you a checkout session link to confirm your subscription status great thanks a lot for that you're very welcome Louie I'm glad I could help if you ever need assistance in the future feel free to reach out have a fantastic day I think it's safe to end the conversation now um but as you can see from the event logs we have the subscription created the amount refunded and we're still subscribed I hope you enjoyed this demo I do think this is the future of inapp customer support but I'd love to know what you think