Why AI Adoption Is Like Jazz — BTS on What Makes Pilots Stick | Box AI-First Podcast EP 18

Many are confusing AI adoption with AI access. In this episode of the AI First Podcast, Jon Herstein, Chief Customer Officer at Box, speaks with Peter Mulford, EVP and Chief Artificial Intelligence Officer at BTS, and Ranjeet Pookattil, Global Head of Global IT and Compliance at BTS about the real journey of AI adoption in enterprise environments. Peter and Ranjeet share their firsthand experience navigating the complexities of integrating AI, overcoming resistance, and driving meaningful change within organizations. They discuss how AI can alter workflows, from boosting operational efficie…