Whose Line Is It Now?

In this social experiment, we asked 25 people waiting in a long line what they would do if someone cut in front of them. Nearly all said they’d speak up. After all, no one wants to be seen as a pushover. But when we put it to the test, the results told a different story. From silent glares to eye rolls, people showed plenty of emotion—but almost no one actually said anything. Even after 24 blatant line-cuttings, no one confronted the culprit. Finally, one brave woman taps the line-cutter on the shoulder . . . and delivers an unexpected response. This lighthearted experiment reveals a serious truth: what we say we’ll do in moments of accountability is often very different from what we actually do. Based on the principles taught in the New York Times bestseller Crucial Accountability—now newly released in an updated 3rd edition—this video highlights why speaking up is harder than we think, and why it matters! Learn more about Crucial Accountability at https://www.cruciallearning.com