The design process is dead. Here’s what’s replacing it. | Jenny Wen (head of design at Claude)

Jenny Wen leads design for Claude at Anthropic. Prior to this, she was Director of Design at Figma, where she led the teams behind FigJam and Slides. Before that, she was a designer at Dropbox, Square, and Shopify. *We discuss:* 1. Why the classic discovery → mock → iterate design process is becoming obsolete 2. What a day in the life of a designer at Anthropic looks like, including her AI tool stack 3. Whether AI will eventually surpass humans in taste and judgment 4. Why Jenny left a director role at Figma to return to IC work at Anthropic 5. The three archetypes Jenny is hiring for now 6. Why chatbot interfaces may be more durable than most people expect *Brought to you by:* Mercury—Radically different banking: https://mercury.com/ Orkes—The enterprise platform for reliable applications and agentic workflows: https://www.orkes.io/ Omni—AI analytics your customers can trust: https://omni.co/lenny *Episode transcript:* https://www.lennysnewsletter.com/p/the-design-process-is-dead *Archive of all Lenny's Podcast transcripts:* https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0 *Where to find Jenny Wen:* • X: https://x.com/jenny_wen • LinkedIn: https://www.linkedin.com/in/jennywen • Substack: https://jennywen.substack.com • Website: https://jennywen.ca *Where to find Lenny:* • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ *In this episode, we cover:* (00:00) Introduction to Jenny Wen (04:23) Why the traditional design process is dead (06:33) The two new types of design work (10:00) How widespread this shift will be (13:00) Day-to-day life as a designer at Anthropic (18:45) Jenny’s AI stack (20:03) Why Figma still matters for exploration (22:25) Advice for working with engineers (24:19) How to maintain craft, quality, and trust in the AI era (27:35) Will AI ever have “taste”? (31:38) The future of cha