Remote.com’s AI Help Desk- Zapier + ChatGPT Workflow Demo

Join the webinar here: https://bit.ly/3Z33ztE See how Marcus Saito, Head of IT & AI Automation at Remote.com, runs an AI-powered IT help desk that supports 1,800+ distributed employees without the ticket backlog. Watch him stitch together Zapier, Slack, Notion, ChatGPT, Zapier Tables, and Zapier Chatbots to: • Auto-classify incoming requests and set priority — no manual triage • Surface instant AI recommendations from a live knowledge base • Let IT choose a one-click resolution that triggers Google Workspace or Azure actions • Capture every fix in Zapier Tables to make the next ticket even faster Why it matters: • 27 % of requests resolved automatically with AI • Response times measured in seconds, not hours • All activity is transparent in Slack & Notion for total traceability Try it yourself → https://bit.ly/3Z6XOeC — Chapters 0:00 Intro & metrics 0:35 Project workspace overview 1:10 Form & email intake flow 1:58 AI request classification 2:40 Slack + Notion ticket logging 3:22 AI assessment & triage demo 4:31 Human-in-the-loop automations (Google & Azure) 5:25 Auto-write resolution + knowledge capture 6:05 Wrap-up & next steps — Tools shown: Zapier • Zapier Canvas • Zapier Tables • Zapier Chatbots • Slack • Notion • OpenAI / ChatGPT • Google Workspace • Microsoft Azure #Zapier #HelpDeskAutomation #AITickets #RemoteWork #ChatGPT