No Priors Ep. 132 | With Decagon CEO and Co-Founder Jesse Zhang
The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon’s company culture. Plus, they discuss what the future of agentic customer service may look like.
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Chapters (18)
Jesse Zhang Introduction
0:30
Decagon’s Services
1:11
Decagon’s Customers and Growth
2:41
Productivity Gains with Decagon
3:33
How Decagon Integrates in Customer Workflows
4:25
Jesse’s Second Time Founder Story
5:41
Jesse’s Hiring Philosophy
9:13
Counter-intuitive Advice for Founders
11:19
How Decagon Thinks About Talent
14:12
Areas for Longer Term Planning
15:37
Decagon’s Path to Customer Service
16:57
Thoughts on Pushing Into the Application Layer
19:40
What Decagon Does Uniquely
22:05
Pricing Services in the AI Age
24:46
How Decagon Sees Customer Service
25:53
Defining Long-Term Success for Decagon
27:41
Jesse’s Views on an Agentic Future
31:22
Conclusion
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