Mastering Total Quality Management: Analyze, Apply & Improve

Learners will be able to analyze the evolution of Total Quality Management (TQM), evaluate its principles, apply implementation frameworks, and assess real-world case studies to strengthen organizational performance and customer satisfaction. This course provides a structured journey into TQM, beginning with its origins, philosophies, and guiding principles before moving into practical applications. Learners will explore how customer focus, employee participation, teamwork, and continuous improvement form the backbone of effective TQM practices. They will also learn to measure customer satisf…