How to Handle Difficult Conversations

Conversations get difficult when disagreement, emotions, complexity, and consequences combine. Unfortunately, this happens a lot. So, a manager needs to know how to handle difficult conversations. So, let’s take a look at what to do. Do you want a concise, yet precise, description of how to deal with common management challenges? This is one of a series of videos for you! See them all at https://t.ly/YOUzL 🏁 GET STARTED 🧰 Free CPD Tools - https://gum.co/MC-CPD 🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3) Learn More… 📚 BOOKS I RECOMMEND ON THIS TOPIC - Dealing with Difficult People https://geni.us/uaBEjq - How to Speak so People Listen https://geni.us/HSPL 🗃️ Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated) 🧑🏽‍💻👩🏼‍💻 Management Courses Continuing Professional Development (CPD) Points You can record your Management Courses CPD points on our free, downloadable CPD record log. 📓 Download it at: https://gum.co/MC-CPD 🎯Watching this video is worth 3 Management Courses CPD Points. ___ 💰Note: Links to our book recommendations are affiliated through Amazon 🔖 CHAPTER MARKERS 00:00 - Difficult Conversations 00:32 - Overview of Difficult Conversations 01:23 - Step 1: What Matters? Prepare Carefully 02:17 - Step 2: Let’s Feel Safe: Choose the Right Setting 03:38 - Step 3: Truths: Begin with an Open and Curious Mindset 05:19 - Step 4: Story-telling: Use Active Listening and Validate Feelings 06:08 - Step 5: Share Feelings: Stay Calm and Control Emotions 06:46 - Step 6: Future Thinking: Collaborate on Solutions 07:47 - Step 7: End on a Positive, Action-oriented Note 08:36 - Afterwards: Follow-up #DifficultConversations #ManagementTraining #ManagementCourses