From 100% Human to AI-First: How Verse Is Rethinking Sales | Agents of Scale Podcast

What started as a “texting call center” for real estate leads is now an enterprise platform powering millions of conversations across industries. Verse - acquired by NICE and trusted by brands in healthcare, higher ed, and financial services - evolved from 100% human to AI-first, with humans still in the loop to train, guide, and build trust. Zapier CEO Wade Foster sits down with Verse co-founder Avi Tal to talk about how Verse layered automation one step at a time, why clients went from avoiding the word “AI” to demanding it, and how Zapier became their secret weapon for integrating with any CRM without armies of engineers. Learn more about Zapier! https://bit.ly/461Chba ************************ Agents of Scale is a show about real stories of AI transformation. Hosted by Zapier CEO Wade Foster, each episode features a candid conversation with a C-suite leader who’s scaling AI across their organization, turning early experiments into lasting change. From mindset shifts to automation breakthroughs, these are the untold stories behind the enterprise AI wave. If you're interested in real-world applications of AI, automation strategy, or how business leaders are navigating digital transformation, this show is worth a listen. If you like hearing how companies like Zapier, Klaviyo, Newfront, Gamma, and Gainsight are using AI to solve real problems and scale smarter, you’ll find these conversations both practical and inspiring. This podcast is a great listen if you're searching for topics like AI in business, enterprise automation, how companies are using AI in the real world, artificial intelligence strategy at Klaviyo or Gainsight, or what digital transformation looks like at scale. You’ll also find it helpful if you’re looking for AI case studies, automation in the workplace, or examples of C-suite leadership driving innovation with AI.