Defining AI Fluency: A Fireside Chat With The Executives

Ready to lead your team's transformation? Download Zapier's HR-Led AI Transformation Work Kit: Playbooks, rubrics, and 30+ ready-to-use workflows. 📦 https://bit.ly/4aT3xv0 The future of AI transformation is defined by leadership and fluency, not just tools and agents. Join Brandon Sammut (Chief People & AI Transformation Officer at Zapier) and Keith Rabkin (President of PandaDoc) for a candid, executive-level fireside chat on what it really takes to move beyond "pilot purgatory" and build a truly AI-first organization. In this session, these two non-engineering leaders share the specific frameworks they use to drive AI adoption across people, process, and governance at scale. Key Executive Takeaways: 1️⃣ The AI Fluency Rubric: Learn the 4-level framework (Capable → Adoptive → Transformative) Zapier uses to assess 100% of new candidates. 2️⃣ The 3-Part Impact Framework: How to redesign work through the lenses of Efficiency, Quality, and Employee Experience. 3️⃣ The Opportunity Cost of Stagnation: A new perspective on AI ROI - why the cost of not experimenting is your biggest risk for 2026. 4️⃣ Scoping ROI with AI: Tactical tips on listing business bottlenecks and using LLMs to identify the highest-leverage solutions. 5️⃣ 2026 Transformation Bets: A sneak peek at "The Zapier Digital Twin" and PandaDoc's focus on automating "high-frequency, high-friction" work. 6️⃣ Hiring for Curiosity: Probing questions to separate generic AI use from genuine intellectual rigor and curiosity. This is a must-watch for any leader chartered with building the culture and team structures that make AI a permanent part of how their organization operates.