Decision Foundations & Diagnostic Analytics

Transform the way you make decisions at work. In this course, you will build a powerful combination of analytical and diagnostic skills — learning to apply decision frameworks, identify cognitive biases, design clear KPI dashboards, and uncover the root causes behind business problems. You will work with real-world scenarios drawn from strategy, operations, and performance management. By the end, you will be able to structure ambiguous problems using frameworks like OODA and Cynefin, evaluate risk through utility curves, design dashboards that communicate insights efficiently, and apply root-cause analysis techniques like the 5 Whys and Pareto analysis to validate findings with data. This course is built for analysts, managers, and business professionals who want to move beyond instinct-driven decisions and build a repeatable, evidence-based approach to strategic thinking. Every skill you practice connects directly to the decisions you face on the job.