Boost Emotional Awareness

Boost Emotional Awareness is an intermediate-to-advanced short course within the B2B Sales Negotiation: Leveraging AI Professional Certificate that helps sales professionals read, interpret, and respond to emotions in high-stakes business conversations. In complex sales environments, success depends not only on what is said, but on understanding emotional dynamics such as tension, hesitation, confidence, and trust. This course turns emotional intelligence from a vague “soft skill” into a practical, observable capability. Learners explore the four core EI components—self-awareness, self-manage…