AI Meets a $2T High-Trust Industry: How Newfront CEO Made It Work | Agents of Scale Podcast

Zapier’s Wade Foster talks with Newfront CEO Spike Lipkin to learn how an AI-powered insurance brokerage is rethinking a $2 trillion industry, without forcing new workflows or long trainings. Spike shares the moments where AI finally matched the hype—from a hackathon where half of projects went straight into production, to an AI benefits bot that saves HR teams a month of work every year, to contract reviews that now take just 20 seconds. The two also dig into why 1 in 5 unicorns trust Newfront with their insurance needs in a $2T industry where a single gap in coverage can make or break a business, how “the email inbox is the API” became their rallying cry, and why the real future of work might mean less doing, more delegating—and much stronger client relationships. Learn more about Zapier: https://bit.ly/4mGeRxQ ************************ Agents of Scale is a show about real stories of AI transformation. Hosted by Zapier CEO Wade Foster, each episode features a candid conversation with a C-suite leader who’s scaling AI across their organization, turning early experiments into lasting change. From mindset shifts to automation breakthroughs, these are the untold stories behind the enterprise AI wave. If you're interested in real-world applications of AI, automation strategy, or how business leaders are navigating digital transformation, this show is worth a listen. If you like hearing how companies like Zapier, Klaviyo, Newfront, Gamma, and Gainsight are using AI to solve real problems and scale smarter, you’ll find these conversations both practical and inspiring. This podcast is a great listen if you're searching for topics like AI in business, enterprise automation, how companies are using AI in the real world, artificial intelligence strategy at Klaviyo or Gainsight, or what digital transformation looks like at scale. You’ll also find it helpful if you’re looking for AI case studies, automation in the workplace, or examples of C-suite leadership driving inno