Advanced ITSM with ServiceNow: Optimizing IT Operations

This course is designed for IT professionals who want to build an understanding of how ServiceNow’s IT Service Management (ITSM) capabilities enable advanced ITSM aligned with ITIL best practices.  The course bridges theory and practice, teaching you not only how to use ServiceNow but also how to apply it effectively to improve IT operations, increase service quality, and support digital transformation.  The topics covered in this course include managing incidents, problems, service requests, and knowledge management, as well as leveraging change management and the configuration management d…