Why Fine-Tuning Won’t Fix Your Company Data Problem

If your model is hallucinating about your company docs, fine-tuning is usually not the fix. That’s the trap. A lot of teams see wrong answers about internal files and assume they need to retrain the model. But fine-tuning changes behavior, not factual recall of constantly changing company knowledge. It can help with tone, structure, or broad domain patterns. It is not the best tool for making a model reliably remember your latest return policy, pricing sheet, or product catalog. For that, you usually want retrieval. In other words: fine-tuning teaches patterns, retrieval supplies facts. S…