Voice AI
Key Takeaways
The video discusses the application of LLMs in voice AI, enabling bots to have human-like conversations, and how this technology can revolutionize phone calls with businesses, making them more efficient and similar to experiences like riding in an autonomous car. It highlights the potential of startups using these voice models and conversational LLMs to create innovative solutions.
Full Transcript
Humans interact with businesses in many ways, but there's one way that hasn't changed much in almost a hundred years. That's phone calls. You probably have experienced long wait times, voice trees, pressing star, pressing pound. In the end, we always want to talk to the human agent because the alternatives are just not that great. But the new voice models and conversational LLMs are now incredibly good. And startups who take advantage of them are now making voice AI bots that are indistinguishable from humans. It's pretty amazing. and they unlock with the quality of these models. Today, over a trillion calls are made between businesses and customers. What we like to do at YC is to peek into the future. And talking to a voice AI bot feels like experience in the future, similar to how it felt to ride in an autonomous car for the first time. It just works.
Original Description
Phone calls with businesses haven’t changed in decades—until now. Voice AI bots, powered by LLMs, are finally as good as humans. It’s the autonomous car moment for voice.
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