UX: Research Process

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Embark on a transformative journey through the world of UX design and research, where you'll master the skills to create user-centric solutions. This comprehensive course begins by introducing you to the principles of design thinking, guiding you through empathy mapping, journey mapping, and storytelling to understand and address user needs e…