Using Surveys To Improve Your Customer Service

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Using Surveys To Improve Your Customer Service

Coursera · Advanced ·📄 Research Papers Explained ·3mo ago

Skills: Research Methods80%Reading ML Papers60%

Key Takeaways

Creates effective customer surveys and feedback forms to aid customer service and structures customer research initiatives to match business goals

Original Description

Learn how to create effective customer surveys to aid your customer service, how to technically put together a feedback form, and what kinds of questions can be most effective at getting you true insight about the experience of your customers. Also, about how to structure customer research initiatives so that your customer research methods match your business goals, and are ultimately effective.

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