Use AI During Calls

“Use AI During Calls” is an intermediate, hands-on course for customer-facing professionals who want to use conversational AI to perform better in live calls—and prove the impact with data. You’ll learn how to recognize real-time objection cues like pricing pressure, respond with a clear ROI framing, and confirm next steps with action, owner, and timeframe. Through guided coaching, a dual-role call simulation, and a prompt-driven quiz, you’ll build an in-call response plan you can use immediately. Then you’ll export results from ten calls with AI and ten without, create a simple chart showing …