Salesforce Agentforce: Introduction to Agentforce Platform

This course explores how Salesforce Einstein AI and Agentforce enable intelligent, enterprise-ready AI experiences within the Salesforce platform. It focuses on how AI can move beyond traditional automation and reporting to provide context-aware insights, guided responses, and controlled actions inside real CRM workflows. Designed for Salesforce professionals and technical learners, the course demonstrates how Einstein AI, Einstein Copilot, Prompt Builder, and Agentforce work together to deliver AI capabilities that are grounded in business data, governed by trust controls, and aligned with e…