Salesforce Agentforce: Build & Deploy Intelligent Agents

This course focuses on the core foundations of building enterprise AI agents using Salesforce Agentforce. It introduces how agents are designed to think, collaborate, and operate safely within governed enterprise environments, emphasizing structured prompting, multi-agent coordination, and responsible AI practices. Designed for developers, architects, and AI practitioners, the course goes beyond basic prompt usage to demonstrate how Agentforce agents are shaped through clear instructions, guardrails, and collaboration patterns. Learners explore how prompts act as operational guidance, how multiple agents work together through defined handoffs, and how governance ensures predictable and auditable agent behavior. Through scenario-driven lessons and hands-on demonstrations, you will learn how to design advanced prompts, apply refusal logic and safety boundaries, and decompose complex workflows into specialized agents. You will also explore how agents are evaluated, monitored, and governed throughout their lifecycle to ensure long-term reliability in production environments. The course culminates in designing and validating a multi-agent enterprise system, bringing together structured prompting, coordination patterns, safety controls, and lifecycle governance into a cohesive Agentforce-based architecture. By the end of this course, you will be able to: - Explain how enterprise AI agents differ from conversational assistants - Design structured prompts that guide agent reasoning and execution - Apply guardrails and refusal logic to enforce safety and scope boundaries - Build multi-agent systems with clear roles and coordination patterns - Monitor and evaluate agent behavior using metrics and reasoning traces - Apply governance and compliance practices across the agent lifecycle This course is ideal for AI engineers, platform architects, automation specialists, and technical leaders who want to build trustworthy, production-ready agents using Salesforce Agentforce.