MS-102: Microsoft 365 Administrator

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Master the essentials of Microsoft 365 administration with MS-102: Microsoft 365 Administrator. This course equips you with in-demand skills to deploy, manage, and secure a Microsoft 365 environment. From understanding the Microsoft 365 ecosystem to advanced security and compliance management, you'll gain the expertise to optimize productivity and protect organizational data. The course begins with an introduction to the Microsoft 365 platform, exploring its product portfolio, tenant creation, and domain management. Learn to monitor service health, manage licenses, and streamline user and group operations. Dive into privileged identity management and bulk user management for seamless organizational efficiency. Next, deepen your expertise in Azure Active Directory (Azure AD), implementing features like self-service password reset, multi-factor authentication, and conditional access. Address synchronization challenges and ensure robust identity protection. Transition into the powerful Microsoft 365 Defender, improving secure scores, responding to alerts, and configuring Defender for Endpoint to tackle security threats effectively. Finally, enhance compliance strategies with Microsoft Purview. Learn to manage sensitive data, apply retention and sensitivity labels, and implement advanced data loss prevention (DLP) mechanisms. This course empowers administrators to achieve organizational excellence and safeguard digital assets. Designed for IT professionals and system administrators, this intermediate-level course is ideal for those with basic knowledge of Microsoft 365 and Azure AD. Gain hands-on expertise and elevate your career in enterprise technology management.