Managing Conflict

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Conflict is inevitable in any workplace, but managing it effectively is a skill that can transform teams and organizations. In this course, you will learn practical techniques to identify, address, and resolve conflicts to create healthier and more productive work environments. You’ll develop key conflict-handling skills, explore resolution s…