Managing Conflict

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. This course is intended for any business professional who encounters conflict in the workplace. In this course, you will identify the sources of conflict and how to manage conflict effectively. You will: • Recognize the impact of workplace conflict by identifying your personal reactions and developing a healthy attitude toward it. • Analyze conflict by assessing the situation and identifying its source. • Utilize effective communication techniques to manage conflict proactively. • Resolve conflict by evaluating approaches, determining the best solution, and implementing an action plan.