Legal Design: Crafting User-Centric Legal Solutions

Using design thinking, this course seeks to humanize and simplify legal services. Using interesting case studies and real-world examples, we will aim to demystify legal processes and simplify them for usage. Inspired by apps like the UK ICO's "Make a Complaint" automation, which streamlines the complaint procedure, and DoNotPay, an AI-powered tool helping consumers negotiate legal concerns, Learn from Clio's Legal Trends Report, which stresses remote legal solutions and services oriented around the client, and from the Plain Language Act of New Zealand, which aims to make government communicat…