Jira Issue Tracking and Quality Assurance

This course introduces you to Jira as a day-to-day tool for tracking work, managing quality assurance processes, and maintaining traceable, auditable project records. Beginning with navigation and a working understanding of issue types and hierarchy, you will progress to practical practices for creating well-documented issues, using filters to find and manage assigned work, and building personal dashboards to monitor progress. The course covers core defect logging and linking techniques to ensure traceability, and walks learners through testing workflows and verification practices to confirm fixes. Designed for early-career practitioners and team members new to Jira, the course emphasizes hands-on, repeatable behaviours: writing clear tickets, applying consistent workflow transitions, and using search and export tools to prepare data for reporting. You will develop the ability to perform quick triage of assigned work, execute manual test cases, and document results. You will also assess the status and quality of issues in preparation for daily standups and QA reviews.