Introduction to Service Innovation and Management

This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. In this course, you will learn about the importance of successful execution and management of service innovation. The course focuses on the internal management of business processes necessary to deliver improved services to customers and patients, increased profitability, and build long-term customer loyalty and engagement. You will experience elements that are critical for t…