Introduction to KPIs: Measuring Success in Business

“What gets measured gets done” If we measure something, we are more likely to do it. This idea is important for people who work in business. They learn that the main problem is not deciding what to measure but figuring out how to measure it. After measuring, they still need to decide how to judge the results (the "metric") and how to track if a new product is successful over time (KPIs). This is a key concern for everyone in business because picking the wrong thing to measure can cause a business to fail. Welcome to our course on Key Performance Indicators (KPI’s) and how we use to measure o…