Introducing ElevenAgents for Support

ElevenLabs · Beginner ·🔧 Backend Engineering ·2mo ago

Key Takeaways

Introduces ElevenAgents for Support to launch conversational agents for customer support teams

Original Description

Introducing ElevenAgents for Support - a dedicated offering for customer support teams to launch continuously improving conversational agents and move from SOPs to production-ready agent workflows in minutes. Support teams already have policies and procedures. The hard part is turning them into reliable agent behavior. Upload your documentation and ElevenAgents for Support converts it into custom agents that resolve your customer issues. ElevenAgents for Support improve continuously and support managers can correct behavior directly in plain text, giving feedback like: - “Add this file to the knowledge base.” - “Be more empathetic in this scenario next time.” With built-in CX metrics, optimization is easy. Observe CSAT, deflection rate, and latency to detect patterns, then A/B test new configurations to drive measurable week-over-week gains. ElevenAgents for Support resolve support issues across chat, phone, email and messaging platforms like WhatsApp, responding with an emotionally appropriate tone - reassuring worried customers and guiding conversations to resolution in 70+ languages. Integrating with CCaaS, ticketing, and CRM systems, ElevenAgents for Support seamlessly routes context, syncs records, and hands off to human agents without rebuilding workflows. Enterprise-ready guardrails enforce policy and keep agents aligned with brand and regulatory requirements. ElevenAgents for Support is powered by our vertically integrated agents platform - built for enterprise reliability, low latency, and control, and informed by 4M+ agent deployments. Learn more → https://elevenlabs.io/agents/elevenagents-for-support Join the Community • Discord – https://discord.gg/hPE7yT33Qc • Reddit – https://www.reddit.com/r/ElevenLabs/ Links & Resources • ElevenLabs – https://elevenlabs.io/ • Docs & API – https://elevenlabs.io/docs/ • Blog – https://elevenlabs.io/blog/ Connect with ElevenLabs • Subscribe – https://www.youtube.com/@elevenlabsio?sub_confirmation=1 • Instagr
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