How to Handle Poor Performers

This course gives you a practical, step-by-step framework for identifying and addressing poor performance before it damages your team. You'll learn how to assess employee potential, understand the environmental and cultural factors behind underperformance, and take decisive action using the Three T's: train, transfer, or terminate. From recognizing early warning signs to engaging disengaged employees, the course covers how to protect team morale while holding individuals accountable. You'll also gain the skills to build performance improvement plans, navigate difficult conversations, and — when necessary — handle terminations legally and with compassion. Using these approaches, you'll be equipped to make confident, fair decisions that strengthen your team and your credibility as a leader. If you're managing a struggling employee right now, this course gives you the tools to act. If you haven't faced this challenge yet, it prepares you for when you do. Whatever stage you're at as a manager, this course will help you build one of the most critical — and often avoided — skills in leadership.