How Korean Air uses Google Workspace and Gemini to get "work intelligence" off the ground

Featured in this video: Heejung Choi, CIO, Korean Air Executive summary: Korean Air is on a mission to become the world’s most loved airline, a vision that requires simplifying operations for more than 20,000 employees. Recognizing that legacy silos hindered collaboration and created a ""culture of reporting,"" the airline turned to Google Workspace and Gemini to build a unified digital infrastructure. By utilizing the full suite of Workspace tools, Korean Air has fundamentally shifted to a ""culture of sharing"". Today, this digital transformation is driving ""work intelligence"" across the organization. With Gemini, leadership now automates the tracking of decisions from back-to-back meetings, while flight and ground crews collaborate instantly on a single platform. Furthermore, by leveraging agentic AI to automate data extraction for the Sky Pass loyalty program, Korean Air has reclaimed time from tedious admin work, allowing its team to focus on their core mission: ensuring flight safety and delivering world-class customer care. Challenge: Korean Air is on a mission to become the world’s most loved airline, and to do it, the company needed to simplify its operations. The airline’s legacy technology that once worked wonders no longer effectively supported its more than 20,000 employees. Since the tools struggled to scale with the business, the company relied on users relaying information to each other, leading to potential gaps. Critical tasks, such as executive approvals and vital flight communications were disconnected and blocked, and employees’ schedules were overloaded with meetings dedicated to sharing up-to-date information. The airline knew they could close these gaps, better connect their team, and empower employees to focus on providing safe flights and positive customer experiences. Solution: Korean Air turned to Google Workspace with Gemini to connect its infrastructure and its teams. The airline has built its culture around Workspace, trusting Go