How AI Agents will transform enterprise workflows | Aaron Levie + Google’s Rao Surapaneni

Box CEO Aaron Levie joins Google VP and GM of Business Applications Rao Surapaneni for an insightful conversation on the future of Enterprise AI Agents. They explore the shift from chat-based AI to autonomous agents, why multi-agent systems are gaining momentum, and what enterprises need to rethink to unlock real value. The discussion covers workflow reinvention, cross-functional orchestration, governance, security, access control, interoperability, standards like MCP, and why memory and feedback loops may be the next major breakthrough for AI agents. Key topics include: - Why knowledge synthesis is already one of the biggest enterprise AI use cases - Where autonomous agents are delivering value today - Why enterprises may need to reinvent 60–70% of processes for AI - How to think about governance, permissions, and elevated agent privileges - Why interoperability across platforms like Box, ServiceNow, Workday, and Salesforce matters - What’s next for multi-agent systems, memory, and feedback loops This is a useful watch for anyone working in enterprise software, AI strategy, automation, IT, security, or digital transformation.