Handling Difficult Conversations

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Master the art of navigating challenging discussions with confidence and poise. This course is designed to help you manage difficult conversations effectively, whether they involve conflict, underperformance, or delivering bad news. By the end, you will gain skills to communicate assertively, stay composed under pressure, and reach positive o…