Guru's Rick Nucci on Building AI Your Team Can Trust

What did AI tell your team this morning, and was it accurate? Rick Nucci, co-founder and CEO of Guru, joins Wade Foster on Agents of Scale to break down what it actually takes to build AI your team can trust — and why most enterprise AI efforts stall before they get there. Rick's core point: models are powerful, but they do not know your company by default. The fix is not a better model — it is governed, verified company context that every tool can rely on. Wade and Rick dig into AI accountability, agentic workflows, knowledge verification, and what separates AI your team trusts from AI that confidently gets things wrong. In this episode: - The gap between "smart model" and "trusted company knowledge" - How pilot purgatory forms, and how to escape it - Why connecting everything is not the same as curating what is true - The agentic bottleneck: what breaks when one system finally works - "You own the output of your AI" and what that actually means - How Guru's knowledge agents find the rot before it spreads Subscribe for more conversations with leaders building in an AI-first world. --- Zapier is a no-code automation tool that empowers you to automate your work across 5,000+ apps—so you can move forward at growth speed. Spend less time on busy work and more time focused on what matters most. Get started with Zapier for free at: https://zpr.io/XUiAHTJw2csj Subscribe to the Zapier YouTube channel so you don't miss other important tutorials and integrations: https://www.youtube.com/Zapier?sub_confirmation=1 Need customer support? https://zapier.com/app/get-help