Google Cloud Getting Started for Beginners

[Music] hello folks welcome to understanding Google Cloud foundation and today I'm really excited to go through this course because we're really going to get that understanding of Google cloud from a foundational level and what does that mean exactly well the question I have for you is what is a Google Cloud digital leader because that's what this course is all about and a cloud digital leader understands and can explain how Cloud Solutions benefit an organization so the question you may have is okay what do I need to learn basically just general Google Cloud knowledge and that's what the focus of this course is all about and we're honestly just going to be focused on the exam guide from the cloud digital leader and it's going to be specifically on section two okay so I know the next question you have is okay who is this for and what do I need to know it for sales people how about project managers of course Engineers Architects anyone who is anybody and that's who this course is designed for Bare Bones General Google Cloud knowledge if you want to learn this is the place to be let's head into the course all right so let's get started and let's talk about Google Cloud compliance and to be honest compliance it just means a lot of different things to different people when you're talking about standards and governance law rules of course these things all fall under compliance and for me personally working in the industry for as long as I have i' I've noticed that depending on what organization you work at certain things mean a lot more than others right and the idea with this whole section and learning the Google Cloud digital leader content is to really understand where to find this information and how you can get records and documents and so forth so that you are making sure and you're doing your due diligence that Google cloud is the best option for you so that's first going to start off with the Google Cloud compliance resource center and the compliance standards and then we're also going to kind of look a little bit at some of these Regional compliance offerings so let's jump into that real quick just so you get a good Insight on how to find this information okay so the first thing you want to do if you go to cloud.google.com security compliance you'll get to this compliance resource center and when you're scrolling down here you can see a lot of different things and the one thing I want to point out from the beginning is the offerings by region and that's very important because just depending on where you're located this is going to show you what's available and what standards that Google's able to meet where you are so I'm going to goad and click on the USA that's where I'm located and when we come into these offerings uh some of the ones that stand out to me and I personally had an opportunity work with things like the criminal justice Information Services there's some tools within Google Cloud that uh that meet those standards called sees fed ramp is a huge one so if I click on fed ramp these are all about the Federal Government Federal risk and authorization Management program and to be honest with you if you're working at a federal agency and an application or a service isn't fed ramp actually you're going to have a very good chance being able to use it because more and more federal agencies are moving to basically if you're not bed ramp certified you can't use it so I'm looking at these Services here you can see the admin console you can see Cloud DNS Cloud identity various Google cloud services that have a high rating and then you have some that have a moderate and there's just different levels overall to the FED ramp system how you can use these different products and services you'll also see Google workspace down here as well so Google workspace from a moderate U perspective next uh let's go back and look at the compliance report manager now when you come in here you can look and download specific compliance documents so if I go by the industry and let's say government public sector I'll pick I'll just say globally and if I just pick both of those well there's there's nothing Global for both so if I uncheck Global we're going to see there's audit reports some things here in Spain you're going to see all kinds of information it really just just going to depend on where you're located uh if I go to Global here's a certificate on ISO you know 270001 2013 and then it gives you the standards and the iso info and from here you can actually just come on in and you could download this if you need it uh the actual report so if we go back a page and I if I click this checkbox I can just click download and then once I download it's going to give me a zip file you'll actually be able to see the certificate of the standard where Google meets it so this was issued back in May of this year so that gives you a good example of how you can find this information where you can download documents so if you're working with the legal department or you're working with some of your Regulators or Auditors and you need to provide this well this is where you go to get it and that's exactly what you need to know about Google Cloud compliance for the cloud digital leader I'll see you in the next section as you're looking at this screen here and you're just looking at that image it's really just representing what a cloud computing environment would look like because you have your whole environment which is represented by that blue cloud and you see all the different resources and devices that are play looking into it so with that being said let's jump into a demo and now what we're looking at is inside the Google Cloud console we're looking at the resource hierarchy section and here what we're going to go through is projects and folders so you can understand what they look like but as I scroll down here let's look at this image first because this is really going to help you understand it better is here's a sample resource hierarchy so you have all these different folders you see organization example.com at the top your nonpr your production or some environment folders on that second level underneath it you're going to see these various departments so let's say you're working Financial organization and maybe you have your billing department maybe it's a CFO Department maybe on the production side you have an IT department what may have you you can see how all those are broken up in those different departments and then when you get down underneath that you see the different teams and then from there you have the actual projects within gcp themselves and we we'll talk a little bit about that coming up so as we come out of here we want to look at how you're going to plan to set this up right because it's important to lay this out in such a way that makes sense so that when you are setting up resources and you're setting your projects up within gcp it it makes some logical sense right when you're looking at your engineering and marketing teams you know where to find them what type of resources they're using and as we scroll down through this section here the next step in this is to create the initial folders of the resource hierarchy and then from there you set up the initial projects and then you want to make sure the projects themselves are linked to the appropriate billing accounts and you'll see that down here at step four now talking about a project let's kind of talk a little bit more about that if we click on that at the top this is the lowest level of all the hierarchies it has all your resources such as your virtual machines it has your databases so when we click on this section here you're going to see it's a good explanation here explain like what this resource is but if we go back I wanted to show you here here let's see specify your here you go here's a good example when you're looking at this site here it's showing you hey a general recommendation is to have one project per application per environment so what's cool about that is if you have an application one and two in your Dev and prod then you'd have four projects app one Dev app one prod app two Dev and app two prod so that basically helps you isolate all your environments keeps it separate so that you know exactly what you're working with and you know what projects you're working in and it's really just going to help make things a lot clear and then lastly uh when you go back to let's look at the folders the folders allow you to group everything like I mentioned earlier but it really groups the projects underneath and it's really good to really in a big organization especially to keep you know set folders up so that you know you could put let's say those apps one and two under let's say maybe the development team you know that would be a folder and then you'd have those apps under the development team so that's something to be aware of uh when looking at the folder resource and it just gives you that more more isolation and more boundaries between the different projects you've set up okay in this next section let's talk about managing identity and access management now this is a great section to learn and just an overall wonderful topic for those of you that like dealing with accounts in security because we're going to answer the question together who can do what on which resource and when you're looking at these images pop up you're going to have a user then you're going to have access and then you're going to have the resource now thinking about this user on the far left hand side that could be an account it could be a group it could be a service account which is a different type of user account so there's a lot of different things that can actually have access to something within gcp But ultimately it goes back to the question is who can do what on which resource and so what we're going to do now is jump into the console again and I want to show you more about resource access now we're going through this setting up the foundation within gcp and as we're doing this I want you to keep in mind here that what we're doing in this particular task is we're setting up IM policies which means identity and access management and as we scroll down this this is very key to understand this topic because when we talk about the resource hierarch me earlier that was really talking about how to set everything up from a foundation from departments and so forth this is actually going into how you're giving access to it so from here we're going to go down and let's look at the first thing here and I I really like to point this one out let's look at this one here in particularly here right here in the middle so this gcp network admins group so what we could do is we can take this group which could actually have some users in it and we would give them this role and with this gcp Network admins group will give them access to is the ability to control the networks with the compute Network admin so they can create and modify delete networking resources they could do all the networking stuff except for firewall rules and SSL certificates that falls more on the security end it also can create shared vpcs which is basically more of a shared resource for networking you can also have a compute security admin is what it's going to have and that actually includes includes the ability to delete create firewall rules and SSL Sears and then the resource manager folder viewer so this role also can view folders so anybody that I make a member of this group is going to automatically have access to this if I put if I go ahead and click Grant access here with that being said if I scroll down here's some other best practice uh from a Google perspective to set you up with here's a security one that's going to give you all these additional roles so let's say the organizational policy from the the organization policy admin that gives the permission you can set organization level cloud I am policy so it's a very high level role there or permission that's going to give you access to Grant any permission you want at the organization level and then also when you're looking at the policy viewer you can view it I mean this person can view all the you know security policies and the cloud IM rules for all the resources in the entire organization and then one other key one I'll point out with this one is oh it also we scroll down here to the bottom when you see big query data viewer it will grant permission for big query data sets so if somebody has databases set up and they're you know creating data and processing data and analyzing it within big query this role is going to have the ability to go into it and view it and get you know get some insights on it understand what's going on and we'll scroll down a little more and let's just say you wanted a real kind of like a basic role like somebody just to view folders maybe it's a an auditor of some sort or maybe someone that your organization just needs to know how your folders are set up well you can give them this resource manager role for the folder viewer and they can view all the folders so just maybe it's an executive and they want to see how the organization is set up this will be a good role for them and then what we just talked about there that's at the actual the very very high level at the top right the organization level and then from here we would then go to the folder level and the folders could have different policies than the organization and you just keep going down and the idea with this whole section of this course is really just to understand okay you have your resource hierarchy that we talked about earlier and then now we're getting down into the actual managing the identity and the access underneath that resource hierarchy that we've already set up so you would go down here through folders and then from there I hit continue we would get down to the actual projects themselves and who has access to those and what they can do with them so hopefully this makes a lot of sense I'm also going to go back here and click on this Cloud IM policies and if you look at this this is right on Google Cloud's web page you're going to see here that this is a good example of showing you a policy and it shows you the members which is a Google account which could be any Gmail account it could be an account that's not a Gmail account but maybe let's say you're using a yahoo.com email and you create a Google account with it so you don't have to be using Gmail it could be a service account which could be used to set up applications or to do different things within the application and that adding into that compute image Ro image user that's going to allow that actual account to have the ability to use a particular compute engine image which is great because let's say you need to use a particular version of Linux and okay this person you want to give access to those in this Google account the service account and then from there you'll see the same thing with the Google workspace and the Google group there's could be more members and let's say they need the compute instance admin and then that ties up to the im as you can see here in the middle of the screen and when you're looking at the organization you see the folder you see the project then it gets down to the resource so that gives you a nice flow of how these things are set up and you can bind these different things together you can take several different permissions put them together and then control who has access to which resource so hopefully this makes sense thanks for watching and I'll see you in the next video Welcome to the next section Google Cloud billing fundamentals now in this section what we're going to do is we're going to learn a lot about just a basic fundamental billing setup within gcp but before we even get there let's just start off with a question the that question is what are Cloud billing accounts in a billing account ultimately it just holds all the information for who's paying for Google Cloud resources and the projects you've set up and it's also linked to every single project resource or even organization that you can have within gcp as well so let's take a high Lev look at it so if you look at your billing account you can then attach it to an organization and that really just applies to those of you who are working in a big Enterprise organization and you have several users in several projects so it's really for designed for that you know type of environment and then if you're not in that environment the gcp project which you would actually set up to be able to provision any type of resource which would ultimately get you down to something like a virtual machine or database so ultimately the database is connected to a gcp project which could be a part of an organization and if it isn't it all ties back to the billing account so that billing account is what you need to be able to do anything within gcp even the free services and the free tier so we definitely want to make sure you understand that and then the next part of this I want to talk about the section of the exam guide which you're going to learn throughout the rest of the section section 2.3 so we're going to be talking about how you can understand basically we're going to describe how you control and optimize all your gcp cost we're also going to talk about the different billing models and how they apply to different service classes and then we're also going to learn more about the consumption based use model which applies to gcp and other public Cloud providers and then also this last one here we're talking about the discounts now a lot of you love to save money myself included so really pay attention here because you want to definitely know how you can take advantage of these committed use discounts and sustained use and flat rate discounts so what we're going to do now is looking at this gcp console we are part of an organization in this demo but I want you to to keep in mind that you're looking at the billing setup and the reason why this is recommended to go through this process is just so that you make sure you check all the boxes so that you don't have any surprises when it's you know come time for billing and you know where to find this information so the first thing we want to do is let's scroll down a little bit and look at some of these steps so you you have to create an online billing account or you can have invoice billing or you can use an existing billing account now for most people they're going to be setting up an online billing account however if you're a rather large organization you'd probably look at setting up this invoice billing which would be the second option here and every month you would get invoiced on that amount from there once you choose that uh so I I chose online then you're going to automatically see create billing account so once I click on it it's going to take you to a screen you're going to go ahead fill in all the information here and once you fill it out you're ultimately going to get to a screen that's going to give you an account number and you're also going to have the ability to see cost breakdowns of any type of resource you've been running in gcp how to understand resource usage now I'm excited about this part because one of the mysteries of all cloud and Google Cloud as well is how are you paying for this stuff and let's jump into the the Google Cloud website here and I want to take two different resources within gcp and just kind of break down how you pay for this so Google Cloud SQL the pricing ultimately is works a lot like compute engine meaning that you see down here as I scroll down you're choosing the CPU and memory and you can choose up to 96 CPUs and 624 GB of memory ultimately what that means is is you're actually paying for however many CPUs you choose and memory so when we scroll down here you're going to see the different pricing and this is based on hourly use and you're also going to see there's commitment discounts from one year to threee but the key thing was all of this and I'm going to scroll down a little bit more is that you're actually going to pay for every single second that instance is running so anytime you're using a resource that's set up like this that's using this type of model where it's you know by the hour or it's by the year commitment there's a there's monthly pricing as well if I click on this little toggle button you'll see what the price is per month you know per different type of component of this uh server that we're going to be setting up that's what you're going to pay and contrast if we go over and look at something like Google big query this is completely serverless and what a seress mean is that you don't have to provision any instances or virtual machines to use big query which is nice so all that memory and choosing your CPU and storage you don't have to do any of that because you only pay as you use it and so what that means is if I scroll down here a little bit the two main components are analysis pricing and storage pricing now storage if you store data within bigquery you're going to pay for however much storage you use and if I click on this link it's going to tell me there's the pricing 0 to 20 cent per gigabyte and then if I go back up here and look at the analysis pricing this is just based off of every time you run a query so it's based on the actual bytes processed by each query so the first terabyte of every month is free so depending on what you're doing you actually could pay nothing to use bigquery at all just depending on how much data you're analyzing when you use it and that's called on demand now there's another option and it's called Flat Rate pricing and this is something where you work out a deal with Google you work on some type of contract and you're going to say hey I'm going to pay you x amount of dollars to be able to use big query for a certain amount of time or certain you time per month whether it's monthly or annually whatever it may be so that's how usage Works in gcp depending on what type of service you're using let's move on to the next section all right so this is a very popular topic coming up next and that's billing optimization strategies just think of it as cost reduction but more importantly when you're looking at cost and value within gcp you're trying to find that balance you know whether you're a big Enterprise or whether you're a small developer working on an application you're trying to find that right balance and ideally everyone wants to be able to lower cost so let's kind of go over a few options here to do that within gcp first thing let's look at right sizing now right sizing is a way that you can optimize all your workloads by basically reducing some of the hardware you're using or just overall the utilization of it and for the first thing what we want to do let's take a look at what that looks like in the console first thing this is what Google shows you on the web page here so when you go to the Google Cloud docs for VM instances you're going to see down here in the middle of the screen where it says recommendation and you'll see that pop up on your VM instances page so if I were to click on this link it's not going to show anything because I don't have any instances running but had I had an instance running in here I actually would see recommendations to lower costs based on how I was using those resources so it's definitely something you definitely want to take a look at and keep an eye on when you're using gcp the next option we want to talk about is discounts now there's a lot of different discounts you can take advantage of within gcp one is sustain use discounts and that one is basically if you use a product for extended amount of time you'll actually pay a lower cost on it and there's also committed use discounts where you're going to say hey I'm going to use this for one or 3 years and get a bigger discount based on committing to that usage over that period of time so looking at the sustained use discount you can see here there's a lot of different options here in a sense that the V CPUs and the memory all those you can actually get discounts on just depending on how long you use it and when you come here I would always recommend coming to the Google Cloud sustain use discounts page cuz it's going to give you the latest and up to-date information but the key thing is that you can get up to 30% off so that's something to really be aware of and it it has a nice breakdown here of depending on how you use the resource whether it's 25% of the time up to 100% of the time you could see it's a 40% off base rate for some this N1 standard one instance type so that's something to to kind of keep in mind and how you can save some money within gcp the next thing is called a committed use discount now here you can see I can actually sign up for a commit I can name this anything I want I'll just type in save money because we all want to save some money and you're looking at the region you can see the different type of CPU you want to use or just the generation there's E2 there's N1 it gives you some pricing and details here on the right side as I choose those but the key thing the keep in mind here is that if I choose a one or three year you could see how I can save money doing this so I'm going to be able to save money because I'm committing to this period of time and then also if I were to click on a license committed use discount if you're a big ENT prize and you're doing some things with sap currently there are some options for that as well uh so there's a SES 12 for sap and SES 15 for sa and that tells you the different types you know how many CPUs how many licenses you're going to need uh you know to purchase for that software so these are some excellent ways you can actually just save money by if you know you're going to be using these resources over a particular period of time definitely take advantage of these and the last thing is enabling guard rails and basically this is where getting knowledge of what's running in your environment is really key so within the gcp console here I'm in a billing account here and if I go down to budgets and alerts you can see the different alerts I have set up some different test ones I've got going on but the key thing is that when I create a budget I can actually get different types of alerts let's just say I'll make a new name for this one I'll say budget alert and I could save this it could be monthly yearly quarterly could be a custom range so I have to say for this month and if I scroll down here remove discounts and promotions you can kind of see costs right there it just showed up then I'll hit next and then from here I can say Okay anything let's say over $25 I can set this up hey once I've reached 50% of that I can have a trigger and what that trigger is going to do is that it's going to ultimately send the notification to all the billing admins and users and from there um you can do some more advanced things but for the purpose of the cloud digital leader is really just knowing about how you can set up budget alerts and then I can add in different you know more thresholds here just a certain percentage of the budget that's used I can kind of set it like between a forecast as well so you have a lot of different options here and once you set this up I get these messages all the time where say hey you've reached x amount of your budget and then you can go ahead and take action on that there's some ways you can automate that as well but for the purpose of the cloud digital leader it's really just knowing what are your options how do you keep track of your budget how do you set alerts and this is how you do it within gcp all right on to the next section breaking down Google's Network now in this video we're going to take a highle look at the gcp network infrastructure and then we're also going to look into regions and zones and multi- Regional resources within gcp but the first thing I'd like to do is give you a broader view on how gcps network is set up and we're going to do that by going directly to Google Cloud's web page once you get to their web page here you're going to see all the cloud location it's really cool it's a nice visualization because what I really like about it is that you're seeing the regions the zones Network Edge locations countries territories all this good stuff but what stands out to me the most is when you scroll down to this map and this map is continuously being updated honestly when I just looked at it again today I just saw that there's two more regions coming here in the US with Dallas and you have another one coming in Columbus Ohio you also can see ones all over the world coming to Paris Madrid all kinds of places and what's nice about this is that if you want the most up toate information you're going to want to come to this web page also keep in mind you see down here on the lower left hand corner each region with a blue dot has three zones and what those three zones indicate those are actual data centers in that region and the white dots or the future zones that we were just talking about ones that are coming in the future but one standout out of all these is the one in Iowa and that's us Central 1 that has actually four zones so four data centers there so those are your regions and then when you click on network this shows you all the traffic essentially as far as how the cables are laid out the submarine cables you know also the Investments for future ones as well so you're just seeing a lot of information here if you're into networking and things like that this is really cool to look at and it's also if you really want to dig deeper there's several other articles and other topics you can learn a lot more about networking but this just gives you a nice visualization of it overall so taking a quick step back in this section we're looking at section 2.4 of the exam guide so regions zones Regional resources zonal resources and multi resources and that's going to be the next section we're going to jump into coming up next understanding zonal Regional multi-regional and global resources within gcp so the first thing let's talk about zonal resources right because these are very common and you'll come across this frequently when you're using Google Cloud especially if you're using computer engine virtual machines because those are zonal resources meaning that they exist in that particular Zone that you create them in and that's what is required when you set them up and the same thing can be said about the persistent disc which are the actual hard drives where you store information when you create these Compu engine virtual machines those stay within that zone as well but when you look at Regional and global resources some examples of this are static external IP addresses so basically those could be Regional I can create an IP address or an application that I've created and that could be access directly to that particular region where that IP address was created and then when you look at the VPC Network as a whole which we'll look at here in a moment that network setup is a global resource meaning it could be accessed all over the world so I can set up a network and you'll be able to reach that no matter where you are in the entire world so those are the differences between the zonal and Regional and the global resources but it's no fun unless we look a little bit deeper at a brief demo in the Google Cloud console okay so we're in a Google Cloud project and now what I want to do let's just search for VPC networks at the top it's much faster to do it that way and we click on that what you're going to see is the whole network that I was just showing you on the website all set up automatically when this project was created and the reason why I want to show you this you can see us Central 1 Europe West one you can see all these regions and zones all set up with networks and IP addresses all the way down here to the bottom and what's great about this is that that was done as soon as I created this VPC Network within gcp well you might also be asking okay so what does that mean for my zonal resources Regional resources well we'll jump there in a second but this is where that Global resource comes into play this VPC network is a global resource and as you can see here it can connect to all these different data centers regions zones all that good stuff all across the world now the next thing we want to do is we're going to go into compute engine and the reason we're going to go on the compute engine is because I want you to be able to see how you can choose your your regions and zones when you're setting up a VM instance so once we come in here we're just going to go ahead I'm going click on create instance and as soon as I click on create you're going to see the region I can choose Iowa I can choose Toronto Northern Virginia and you can see now these are the data centers I can choose from so those are classified as the zones as we talked about earlier and then from there if I scroll down you also can change uh and set up your boot disc which is where the you know the disc will be located as well because once I create this this same disc will be located in the same Zone and region that we're creating it and then once that's all set up you're going to see the price and cost so forth here on the right hand side these are just estimates but that's how this is what a zonal resource looks like within gcp now let's look at a regional resource so we're going to VPC Network and then we're going to go over to external IP addresses so external IP address is where you could reserve it it say you have application what may have you and you need to use this so that your customer can have access to your application I'll just put in the test name here and as you can see as I scroll down the type it could be a regional or Global so if I choose Regional it's going to be placed in the region I specify as you can see here there's no zones you don't see the C the ABC D you don't see any of that here but if I click on global you're going to just see it Global just gets rid of all that and it's going to be a global resource you know from the beginning so those are the differences between a regional Global resource within gcp and then the last one I'd like to show you let's look at a a multi- region resource and this is pretty cool because this is something that can actually be in several regions at once so I'm going to go to cloud storage and I'm going to go ahead and create a bucket and before I even name it I'm just going to click on choose where to store your data and this is where you're going to see the different options so you're going to have multi- region so this is multiple regions in the US at least three the same thing with Europe same thing with Asian Pacific and then there's also a dual region where you can choose two different regions and you can see the different options with that Europe you have Netherlands and Finland Iowa and South Carolina for the US Tokyo and Osaka for egyp Pacific and then the region you can choose a region as well so this is a service that lets you do Regional dual region and multi- region so it really just depends on the type of service you're going to be using in gcp and that ultimately determines where you can have this resource resign and it gives you a lot of flexibility and just a lot more helps you with strategy when you're planning out how to build an application or you're trying to help a client decide where they should set their resources up so with all that being said let's go ahead back to the the main page and when we look at the same page where we saw the network if you scroll down a little bit I love this page because check this out you're going to see each product and where it's available so when I'm looking in America if I scroll down here I'm going scroll down a little bit more so you can see that if I scroll down in West one Oregon I can't use the Google Cloud VMware engine because it's not available in that region but it is available in West 2 and you you can see similar things that you go across I drag it across West 3 it's not there West 4 but it's in central 1 so the the cool thing about this is depending on which service you're using you definitely want to check where it's available you know so if you have a lot of customers in a particular region you can actually set it up and improve the performance of that application based on where they're located so that's something to keep in mind also if I scroll down a little bit further you're going to see the global products now the cool thing with these Global products as we were just talking about earlier a little bit about some networking and things like that cloud load balancers to interconnect things that are outside the scope of this course but all of these things have no dependence on location at all so these things down here Cloud shell you know the logging things of that nature you can use these no matter where they're located so that's something to keep in mind while when you're thinking about set up gcp resources and then also if I click on multi- region this tab here this is going to show you all the products that are available in multiple regions so if we're looking at container registry if if you're looking at uh you know Cloud Healthcare apis in the US only things like that you could see where all these things resigned Cloud spanner is a big one you can see where it has all these multiple different regions you can set it up cloud storage I showed you big query so these are those items and these products and services that give you that multiread flexibility and it's really helpful because like I said earlier you could really cover a wide audience and a wide customer base when they're using gcp Google Cloud Support options now this is an exciting section just simply for the fact that if you need help with gcp we've got you covered and how do we have you covered well let's look directly at Google Cloud's website and look at all the different Support options that are available to you so if you go to cloud.google.com ssupport what you're going to find is a customer care portfolio now Google has revamped this over the years and I want to point out to it if you scroll down in the middle it's going to break down all your customer care offerings and these are your support options within gcp and for the exam you definitely need to understand which one You' want to use depending on the situation you're in or just the type of service you need for that application or whatever you're trying to build on gcp now the first one the basic support is is free everyone gets it basically you can put in case phone and chat support for billing issues so you can open up those support cases for that but when you start paying for it the $29 plus 3% net spend that's when you can get standard support so this is cover some more items here you don't necessarily need to know every single thing but the key thing here you do get case support for technical issues and then P2 cases you have a 4 Hour initial response time so basically you're just you're paying to get things resolved quicker and then the enhanced support and they're even doing a promotion here at the time of this recording uh for 50% off but ultimately this one is a 50% discount it's usually $500 a month for that one and that just gives you more Cloud support API things of that nature and then the last one is the premium support now if you're an Enterprise you're probably going to have this if you don't especially if you don't have your own staff or depending on how huge your staff is that works on gcp you could use this for some of your critical workloads so I like the breakdown with this is much simpler than it was in the past because you do have you know the basic all the way up to premium and that pretty much covers all the support options for get gcp the cool thing also I want to point point out if you click on calculate estimated cost you can also see how much support will cost just depending on how much you spend on gcp so if I came in here and put in I'm spending let's say $10,000 you could see the total estimated cost would be $329 for that one month so really just depends on how much you spend uh on how much you you'll pay as well so if I deleted that and let's say I only spent 100 bucks so it will cost $32 so that gives you an idea on what it would cost to use gcp support hope this makes sense I'll see you in the next video all right welcome to the next section and let's talk about slas but first let's of course we got to ask you the question what does SLA mean in regards to Google cloud and SLA is a service level agreement for those of you familiar with it and working in other Industries but when we're talking about Google cloud in particularly it's ultimately just an agreement based on a monthly uptime percentage on a covered Google cloud service and we're going to look deeper into that right now directly on the Google Cloud web page so you can see examples of what this looks like for a service that you may be interested in using so we're going to search for Google cloud service level agreements and right on this page you're going to see all the different services within Google that have service level agreements keep in mind there's going to be things that are generally available to you so if it's a beta product it doesn't have any type of SLA on it but let's just for an example let's pick a popular one and we'll scroll down let's look at cloud storage now what I like about this is it pretty much breaks down exactly what you're getting as far as a monthly uptime percentage and this is what Google is basically saying that if your data is in a storage class at multi- Region or dual region you're going to get 99.95% is the monthly uptime percentage now if it goes below that what happens is is that Google can provide you with financial credits as described below and there's a lot of details on this on this website but the bottom line is to keep in mind you do have to request this it's just not automatic but what's good about it is is that if you're using a service you can be and it's on this SLA list you can be assured that you know you're going to have some type of guarantee that it's going to be working as you would expect it to and if it does not you can't get this financial credit based on the outage that may have happened also there's you can look for Google Cloud dashboard and if you look at that you can see the status of all the different services from a Google perspective and this can kind of help you understand too how long something has been up or down if there's any type of outage then it would show up here and that also can kind of keep you up to speed on what's been down or if there's having an issue with some type of service and there's also the ability to see that in the Google Cloud dashboard as well so if you're on the Google Cloud homepage sometimes you can see things that show right here in this right hand corner where it says Google Cloud platform status so says all services and normal so you're all set so that pretty much wraps up what SLA is how to find it and just keep in mind if you need any more info just go back to the Google Cloud SLA terms page and you can check out the slas for all the different Services here thanks for watching see you in the next video we've reached the end of this course I really hope you enjoyed it taking a step back to the beginning and looking at this Google Cloud digital leader and looking at the exam guide and what you need to know you're seeing we covered today General Google Cloud knowledge which covers about 25 to3 5% of the exam for next steps I definitely recommend reviewing some sample questions I've included some here on this course there's also some on Google Cloud's page you can take a look at there's also a Learning Hub and certification Hub that you can look at get you some more information and as you can see here you can go and register for it $99 but as we take a scroll down on this page going back to the exam guide if you haven't gone through section three yet I'd highly recommend you get up to speed on Google Cloud products and services and this is going to go deeper into more of the topics that I touched on during this General course so hopefully you got a lot out of this hopefully I'll see you online on LinkedIn thanks for watching take care [Music] are you now