Giving & Receiving Effective Feedback at Work

Effective feedback is one of the most important leadership skills in the workplace — yet many managers struggle to give or receive it confidently. In this video, we explain what effective feedback really looks like at work, why feedback conversations often fail, and a simple structure managers can use immediately: the Situation–Behaviour–Impact (SBI) model. Designed for HR professionals, L&D managers, trainers, consultants and line managers, this video helps you understand how to build feedback capability properly — not just rely on theory or annual appraisals. We cover: 00:00 Introduction to Giving and Receiving Feedback in the Workplace 01:03 Why feedback often fails as a manager 02:11 What effective feedback really is 03:18 A simple feedback model: SBI 04:57 Common feedback mistakes 07:05 Receiving feedback professionally 08:45 Why feedback needs training 10:04 What good feedback training covers 10:24 Key takeaways If you are delivering feedback training internally, explore our ready-to-run Giving & Receiving Feedback workshop materials. These include structured slides, facilitator guidance, exercises and realistic workplace scenarios so you can deliver this topic professionally and confidently: 👉 Giving & Receiving Feedback Training Materials https://symondsresearch.com/giving-feedback-training-course-materials/ Looking for practical exercises? Explore 10 Feedback Training Activities for workshops: https://symondsresearch.com/feedback-activities-examples/ Browse more workplace feedback resources here: https://symondsresearch.com/feedback-in-the-workplace/ Related Feedback Videos: 👉 What Is 360-Degree Feedback? Benefits, Pitfalls & Tools Explained https://youtu.be/oA0scpy21QI 👉 Feedback Sandwich Explained: Deliver Constructive Feedback Effectively https://youtu.be/upYYJNS9DE8 Strong feedback skills improve performance, build trust, and support professional development. When organisations train feedback properly, it becomes part of everyday performa