Generative AI for Customer Service Automation

This course explores how AI transforms customer service operations, empowering professionals to design, automate, and manage intelligent, ethical, and efficient support systems. You’ll learn to combine strategic AI planning, no-code automation, and responsible AI governance to deliver personalized and proactive customer experiences at scale. You’ll begin by understanding how AI aligns with business goals through strategic planning, customer journey mapping, and ROI measurement using tools like Miro AI and Notion AI. Next, you’ll move into no-code AI automation, learning to build and manage wo…