Generative AI for Customer Experience Optimization

This program explores how Artificial Intelligence enhances customer experience through emotional intelligence, multichannel engagement, and feedback automation. Designed for customer service professionals, support leaders, and CX strategists, it provides the knowledge and tools to build emotionally aware, context-driven, and insight-rich service systems. You’ll begin with AI for Sentiment Analysis and Emotional Intelligence, using tools like Salesforce, n8n, and LiveChatAI to detect emotions, automate escalations, and craft empathetic responses. Then, you’ll advance to AI in Multichannel Cust…