Fundamentals of Operations, with Goldman Sachs 10,000 Women

This free online course is one of 10 courses available in the Goldman Sachs 10,000 Women collection, designed for entrepreneurs ready to take their business to the next level. In this course, you will learn about operations management and identify and refine your own business operations and processes. You will explore how these can be developed and managed, both to maximise customer satisfaction and support business growth. In the exercises, you will examine the purpose of process mapping and use this to evaluate your current business processes as your business grows. You will consider ho…