FacilGo

Most operators wait until moveout to reconcile damages. But that means in teny resident responsible issues slip through the cracks, driving up operating costs and missing recoveries. Chargeback solve this by handling resident responsible items in real time. Teams can document, review, and post directly to the ledger, freeing technicians for higher value work, lifting NOI, and improving how residents treat their units. With Facilo's AIdriven workflows, potential resident responsible issues are automatically recognized and flagged, making chargebacks faster. As Facilo's CEO Ken Marai puts it, owners leave millions on the table by waiting until deposit refunds. Tracking the right metrics makes the impact clear. From resident responsible tickets per 100 units to collection rates, technician minutes by repair category, and material and service spent, AI insights make it easy to identify trends and recoveries automatically, so leaders can see the financial lift in real time. In a 5,000 unit portfolio, realtime chargebacks deliver immediate lift, fewer tickets, redeployed labor hours, reduced material costs, and over $65,000 in monthly recovery. Longerterm collection rates increase, resident behavior improves, and net operating income rises. Large operators have seen around a 3% year-over-year intake reduction from consistent enforcement. Compounding effects matter. Fewer low-v valueue tickets and more technician hours for high-v value work. Here are the keys to a highly effective roll out. Align charge types with the lease. Capture photos and notes. Ensure manager review within 2 days and post with plain English explanations. Consistency builds trust and compliance. Resident chargebacks done right deliver an immediate NOI lift and lasting operational efficiency. Ready to see how Facilo's AI platform can transform your maintenance operations?