DSI Tech Collaboration Chat: Contact Center
About this lesson
In this fourth session of the event series, we took a look at Cisco Contact Center solutions that use online chat, texting, email, social media, and voice communications. We identified current challenges, learned about the platform, and provided next steps for our customers. This chat also featured Q&A and interactive Slido quiz questions. Visit the DSI Tech event page: dsitech.com/events About Us: DSI Tech provides complete IT solutions and services that are secure, innovative, energy efficient, and cost effective. Our customers include State & Local Government and Education (SLED), Federal agencies, and commercial companies. We hold nationwide term contracts that are supported by a team of industry professionals and certified engineers. DSI Tech puts the customer first and understands the importance of providing a valuable experience from start to finish. Our knowledge of current and emerging technologies is the foundation for providing solutions and services that increase productivity and create positive workflow for our customers. DSI Tech has achieved ISO 9001 certification for quality management standards. We are a Cisco Gold Partner with Master Specializations in Collaboration, Networking, and Security, in addition to Customer Experience Specialized and Cloud & Managed Services Provider. DSI Tech was awarded "Customer Experience" & "SLED East Territory" Partner of the Year at the 2020 Cisco Partner Summit. DSI is a Minority-Owned Small Business founded in 1991 by the current owners and headquartered in Ashburn, Virginia, with offices nationwide. Learn more at dsitech.com.
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