Delivering Feedback: Fixing Performance Problems

About this lesson

This course teaches a five-point model for fixing performance problems which deals with getting team members to do what you need them to do. This system is perfect for performance appraisals or day to day use. • Be specific about the feedback they want to give and about why they want to give it. • Explore the situation from the other person's perspective. • Agree on the facts. What is actually happening and why? Focus on the facts, not on the person. • Be courteous and respectful. People are more likely to improve if they feel good about themselves. • Accept counter-feedback. Team members won't focus on performance issues until managers have addressed criticism directed at them.

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