Copilot and Agent Operations

This course equips you with the essential skills to deploy, manage, and scale Microsoft Copilot and custom Power Platform agents within your organization. You’ll learn to distinguish between standard built-in Copilot capabilities and the specialized functions of custom agents. The curriculum covers the operational lifecycle, teaching you how to assign and track Copilot licenses effectively while building a functional agent connected to a SharePoint knowledge source. Furthermore, you’ll utilize lifecycle reports to monitor engagement, identify underutilized tools, and decommission dormant agents to optimize resources. A dedicated module on Generative AI (GenAI) Literacy bridges the gap between technical administration and strategic oversight, connecting your daily management tasks to the broader AI governance landscape. By completing this course, you’ll be prepared to oversee AI deployments responsibly, ensuring that your organization harnesses the power of intelligent automation while maintaining robust security and compliance standards.